Changing the credit amount for a return

Use HCL Commerce Accelerator to change the credit amount (the amount to credit a customer's credit card or line of credit) for a return. You can perform this task only if a refund was not credited to the customer's credit card or line of credit.

Procedure

  1. Open HCL Commerce Accelerator
  2. Find the return that you want to work with.
  3. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
  4. When you open the notebook, the Products page is displayed. From the Credit Adjustment column, type a new credit amount.
    For example, if the system suggested a credit amount but you want to override it, type the new amount here.
  5. To make other changes to this return, use the links on the left side to switch between each returns page. To save the new credit amount and close the notebook, click OK.