HCL Commerce Enterprise

Roles mapped to business models

HCL Commerce provides default sets of roles. The Site Administrator must assign specific roles to every organization before assigning users to those roles. An organization can only take on roles that have been assigned to its parent organization.

All roles in HCL Commerce are scoped to an organization. For example, a user plays the Product Manager role for Organization X. In this case, Organization X must support the Product Manager role. In general, an organization must support a role before any user can be assigned that role for that organization. The access control policies could then be setup such that this user can only perform product management operations within the context of Organization X and its sub-organizations.

Note: Assigning roles to users and organizations is done in the MBRROLE table.

The default roles that come with HCL Commerce can be grouped into the following categories:

  • Technical operations roles
  • Marketing roles
  • Operational roles
  • Customer service roles
  • Business relationship roles
  • Product management and merchandising roles

Each role is associated with one or more business models. Within, each model, a role can perform a select number of tasks using the HCL Commerce Accelerator, Administration Console, and Organization Administration Console tools.

The following table displays the access that each role has to each of the tools. Before assigning roles to users, ensure that you have the correct information about what access restrictions are applicable to that role.

Roles mapped to HCL Commerce tools
Roles Starter stores Tools
Account Representative
  • B2B
  • HCL Commerce Accelerator
  • Management Center
Buyer Administrator
  • B2B
  • Organization Administration Console
Buyer Approver
  • B2B
  • Organization Administration Console
Buyer (sell-side)
  • B2C
  • B2B
  • HCL Commerce Accelerator
  • Management Center
Buyer (buy-side)
  • B2B
  • Extended Sites store
This role is available in the starter stores, but does not have access to any specific tool.
Category Manager
  • B2C
  • B2B
  • Extended sites: store, Catalog asset store
  • HCL Commerce Accelerator
  • Management Center
Channel Manager
  • Extended sites: Extended sites hub
  • HCL Commerce Accelerator
  • Organization Administration Console
  • Management Center
Customer Service Representative
  • B2C
  • B2B
  • HCL Commerce Accelerator
Customer Service Supervisor
  • B2C
  • B2B
  • HCL Commerce Accelerator
Logistics Manager
  • B2B
  • HCL Commerce Accelerator
Marketing Manager
  • B2C
  • B2B
  • Extended sites: store, storefront asset store
  • HCL Commerce Accelerator
  • Management Center
Operations Manager
  • B2C
  • Extended sites: store
  • HCL Commerce Accelerator
Pick Packer
  • B2C
  • B2B
  • HCL Commerce Accelerator
Procurement Buyer
  • B2B
This role is available in the starter stores, but does not have access to any specific tool.
Procurement Buyer Administrator
  • B2B
This role is available in the starter stores, but does not have access to any specific tool.
Product Manager
  • B2C
  • B2B
  • HCL Commerce Accelerator
  • Management Center
Receiver
  • B2C
  • B2B
  • HCL Commerce Accelerator
Registered Customer
  • B2C
  • B2B
  • Extended Sites: Extended sites hub, store
This role is available in the starter stores, but does not have access to any specific tool.
Returns Administrator
  • B2C
  • B2B
  • HCL Commerce Accelerator
Sales Manager
  • B2B
  • HCL Commerce Accelerator
  • Management Center
Seller
  • B2C
  • B2B
  • HCL Commerce Accelerator
  • Management Center
Seller Administrator
  • B2C
  • B2B
  • Organization Administration Console
Site Administrator (Root Organization)
  • B2C
  • B2B
  • Extended sites: Extended sites hub, store, Catalog asset store, storefront asset store
  • HCL Commerce Accelerator
  • Organization Administration Console
  • Administration Console
  • Management Center

Notes:

  1. The Site Administrator is the only role with access to the Administration Console.