DetermineAssignmentCmdImpl

java.lang.Object
- MeasuredCacheableCommandImpl
- - com.ibm.commerce.command.AbstractECTargetableCommand
  - - com.ibm.commerce.command.TaskCommandImpl
    - - com.ibm.commerce.tickler.commands.DetermineAssignmentCmdImpl

All Implemented Interfaces:

com.ibm.commerce.command.CacheableECCommand, ECCommand, ECTargetableCommand, TaskCommand, DetermineAssignmentCmd, com.ibm.websphere.command.CacheableCommand, com.ibm.websphere.command.Command, com.ibm.websphere.command.CommandCaller, com.ibm.websphere.command.TargetableCommand, java.io.Serializable
```
public class DetermineAssignmentCmdImpl
extends TaskCommandImpl
implements DetermineAssignmentCmd
```
The class determines the assignee for a tickler.
Behavior:
1. If a role is specified for the supplied tickler reason, assigns the tickler to that role.
2. Otherwise, assigns the tickler to the owning CSR or CSR team for the customer:
  1. Determines the customer associated with the action object.
  2. Gets the list of the CSRs assigned to that customer and assigns the tickler to the first CSR on the list.
  3. If the CSR list is empty, gets the list of the CSR teams assigned to that customer. And also assigns the tickler to the first CSR team on the list.
3. Otherwise, assigns the tickler to the owning CSR or CSR team for the organization:
  1. Determines the organization associated with the action object.
  2. Gets the list of the CSRs associated with the customer organization and assigns the tickler to the first CSR on the list.
  3. If the CSR list is empty, gets the list of the CSR teams associated with the customer organization. And also assigns the tickler to the first CSR team on the list.
4. Otherwise, assigns the tickler to the owning CSR or CSR team for the customer groups to which the customer belongs:
  1. Determines the customer groups to which the customer belongs.
  2. Gets the list of the CSRs associated with the customer groups and assigns the tickler to the first CSR on the list.
  3. If the CSR list is empty, gets the list of the CSR teams associated with the customer groups. And also assigns the tickler to the first CSR team on the list.
5. Otherwise, assigns the tickler to the CSR who has created this tickler if the tickler is not system-generated.
6. Returns null if no responsible party can be found.
Exceptional conditions:
- The tickler ID is not supplied.

Field Summary

Fields
Modifier and Type Field and Description

static java.lang.String CLASSNAME
The name of this class.
- Fields inherited from class com.ibm.commerce.command.AbstractECTargetableCommand
  commandContext
- Fields inherited from interface com.ibm.commerce.command.CacheableECCommand
  defaultCommandClassName
- Fields inherited from interface com.ibm.websphere.command.Command
  serialVersionUID

Fields
Modifier and Type	Field and Description
`static java.lang.String`	`CLASSNAME` The name of this class.

Constructor Summary

Constructors
Constructor and Description

DetermineAssignmentCmdImpl()

Constructors
Constructor and Description
`DetermineAssignmentCmdImpl()`

Method Summary

Methods
Modifier and Type	Method and Description
`java.lang.Long`	`getActionObjectId()` This method returns the identifier of the action object based on which tickler is created.
`java.lang.String`	`getActionObjectType()` This method returns the type of the action object based on which this tickler is created.
`java.lang.Long`	`getAssignToMemberId()` This method retrieves the identifier of the Customer Service Representative to whom this tickler is assigned to.
`java.lang.Integer`	`getAssignToRole()` This method returns the Customer Service Representative role to which this tickler is assigned.
`AccessVector`	`getResources()` This method returns the resources that are accessed by this command.
`java.lang.Integer`	`getStoreId()` This method retrieves the identifier of the store in which this tickler was created.
`java.lang.Integer`	`getTicklerReasonId()` This method returns the tickler reason identifier.
`void`	`performExecute()` This method executes business logic for this command.
`void`	`reset()` This method resets all the command parameters.
`void`	`setActionObjectId(java.lang.Long anActionObjectId)` This method sets the identifier of the action object based on which this tickler is created.
`void`	`setActionObjectType(java.lang.String astrActionObjectType)` This method sets the type of the action object based on which this tickler is created.
`void`	`setRequestProperties(TypedProperty reqParms)` This method sets the request properties.
`void`	`setStoreId(java.lang.Integer anStoreId)` This method sets the identifier of the store in which this tickler was created.
`void`	`setTicklerReasonId(java.lang.Integer anTicklerReasonId)` This method sets the tickler reason identifier.
`void`	`validateParameters()` This method validates the command parameters.

Methods inherited from class java.lang.Object
clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface com.ibm.commerce.command.CacheableECCommand
execute

Methods inherited from interface com.ibm.websphere.command.CacheableCommand
executeFromCache, getCaller, getEntryInfo, getId, getSharingPolicy, postExecute, preExecute, setCaller, updateCache

Methods inherited from interface com.ibm.websphere.command.TargetableCommand
getCommandTarget, getCommandTargetName, hasOutputProperties, setCommandTarget, setCommandTargetName, setOutputProperties

Methods inherited from interface com.ibm.websphere.command.Command
isReadyToCallExecute

Methods inherited from interface com.ibm.websphere.command.CommandCaller
unionDependencies

Methods inherited from interface com.ibm.commerce.command.ECCommand
checkIsAllowed, checkResourcePermission, createCommandExecutionEvent, getAccCheck, getCommandContext, getCommandIfName, getCommandName, getCommandStoreId, getDefaultProperties, getExceptionInvokeParameters, getPostInvokeParameters, getPreInvokeParameters, getUser, getUserId, setAccCheck, setCommandContext, setCommandIfName, setCommandStoreId, setDefaultProperties

- Field Detail
  - CLASSNAME
```
public static final java.lang.String CLASSNAME
```
    The name of this class.
    
    See Also:
    
    Constant Field Values
- Constructor Detail
  - DetermineAssignmentCmdImpl
```
public DetermineAssignmentCmdImpl()
```
- Method Detail
  - getStoreId
```
public java.lang.Integer getStoreId()
```
    This method retrieves the identifier of the store in which this tickler was created.
    
    Specified by:
    
    getStoreId in interface ECCommand
    
    Specified by:
    
    getStoreId in interface DetermineAssignmentCmd
    
    Overrides:
    
    getStoreId in class AbstractECTargetableCommand
    
    Returns:
    
    the store identifier.
  - setStoreId
```
public void setStoreId(java.lang.Integer anStoreId)
```
    This method sets the identifier of the store in which this tickler was created.
    
    Specified by:
    
    setStoreId in interface DetermineAssignmentCmd
    
    Parameters:
    
    anStoreId - the store identifier.
  - getTicklerReasonId
```
public java.lang.Integer getTicklerReasonId()
```
    This method returns the tickler reason identifier. ticklerReasonIdThe unique Identifier for Tickler reason. Tickler reason defines the purpose for a tickler.
    
    Specified by:
    
    getTicklerReasonId in interface DetermineAssignmentCmd
    
    Returns:
    
    the tickler reason identifier.
    
    See Also:
    
    createTickler
  - setTicklerReasonId
```
public void setTicklerReasonId(java.lang.Integer anTicklerReasonId)
```
    This method sets the tickler reason identifier. ticklerReasonIdThe unique Identifier for Tickler reason. Tickler reason defines the purpose for a tickler.
    
    Specified by:
    
    setTicklerReasonId in interface DetermineAssignmentCmd
    
    Parameters:
    
    anTicklerReasonId - tickler reason identifier.
    
    See Also:
    
    createTickler
  - getActionObjectId
```
public java.lang.Long getActionObjectId()
```
    This method returns the identifier of the action object based on which tickler is created. The action object are the types of object to which to-do item is associated. Valid values are as follows:
```
 ORDER=Order
 QUOTE=Quote
 RMA=Return
 USER=Customer
 
```
    Specified by:
    
    getActionObjectId in interface DetermineAssignmentCmd
    
    Returns:
    
    the action object identifier.
    
    See Also:
    
    createTickler
  - setActionObjectId
```
public void setActionObjectId(java.lang.Long anActionObjectId)
```
    This method sets the identifier of the action object based on which this tickler is created. The action object are the types of object to which to-do item is associated. Valid values are as follows:
```
 ORDER=Order
 QUOTE=Quote
 RMA=Return
 USER=Customer
 
```
    Specified by:
    
    setActionObjectId in interface DetermineAssignmentCmd
    
    Parameters:
    
    anActionObjectId - action object identifier.
    
    See Also:
    
    createTickler
  - getActionObjectType
```
public java.lang.String getActionObjectType()
```
    This method returns the type of the action object based on which this tickler is created. The action object are the types of object to which to-do item is associated. Valid values are as follows:
```
 ORDER=Order
 QUOTE=Quote
 RMA=Return
 USER=Customer
 
```
    Specified by:
    
    getActionObjectType in interface DetermineAssignmentCmd
    
    Returns:
    
    the action object type.
    
    See Also:
    
    createTickler
  - setActionObjectType
```
public void setActionObjectType(java.lang.String astrActionObjectType)
```
    This method sets the type of the action object based on which this tickler is created. The action object are the types of object to which to-do item is associated. Valid values are as follows:
```
 ORDER=Order
 QUOTE=Quote
 RMA=Return
 USER=Customer
 
```
    Specified by:
    
    setActionObjectType in interface DetermineAssignmentCmd
    
    Parameters:
    
    astrActionObjectType - action object type.
    
    See Also:
    
    createTickler
  - getAssignToMemberId
```
public java.lang.Long getAssignToMemberId()
```
    This method retrieves the identifier of the Customer Service Representative to whom this tickler is assigned to.
    
    Specified by:
    
    getAssignToMemberId in interface DetermineAssignmentCmd
    
    Returns:
    
    the Customer Service Representative.
  - getAssignToRole
```
public java.lang.Integer getAssignToRole()
```
    This method returns the Customer Service Representative role to which this tickler is assigned.
    
    Specified by:
    
    getAssignToRole in interface DetermineAssignmentCmd
    
    Returns:
    
    the code of the Customer Service Representative role.
    
    See Also:
    
    createTickler
  - getResources
```
public AccessVector getResources()
                          throws ECException
```
    This method returns the resources that are accessed by this command.
    
    Specified by:
    
    getResources in interface ECCommand
    
    Overrides:
    
    getResources in class AbstractECTargetableCommand
    
    Returns:
    
    a vector of resource-action pairs.
    
    Throws:
    
    ECException - any ECException that is captured
  - performExecute
```
public void performExecute()
                    throws ECException
```
    This method executes business logic for this command.
    
    Specified by:
    
    performExecute in interface ECCommand
    
    Specified by:
    
    performExecute in interface com.ibm.websphere.command.TargetableCommand
    
    Overrides:
    
    performExecute in class AbstractECTargetableCommand
    
    Throws:
    
    ECException
  - reset
```
public void reset()
```
    This method resets all the command parameters.
    
    Specified by:
    
    reset in interface com.ibm.websphere.command.Command
    
    Overrides:
    
    reset in class AbstractECTargetableCommand
  - validateParameters
```
public void validateParameters()
                        throws ECException
```
    This method validates the command parameters.
    
    Specified by:
    
    validateParameters in interface ECCommand
    
    Overrides:
    
    validateParameters in class AbstractECTargetableCommand
    
    Throws:
    
    ECException
  - setRequestProperties
```
public void setRequestProperties(TypedProperty reqParms)
                          throws ECApplicationException
```
    This method sets the request properties. TypedProperties is a wrapper to a java.util.Map.
    
    Specified by:
    
    setRequestProperties in interface DetermineAssignmentCmd
    
    Parameters:
    
    reqParms - request properties.
    
    Throws:
    
    ECApplicationException

Class DetermineAssignmentCmdImpl

Field Summary

Fields inherited from class com.ibm.commerce.command.AbstractECTargetableCommand

Fields inherited from interface com.ibm.commerce.command.CacheableECCommand

Fields inherited from interface com.ibm.websphere.command.Command

Constructor Summary

Method Summary

Methods inherited from class com.ibm.commerce.command.AbstractECTargetableCommand

Methods inherited from class java.lang.Object

Methods inherited from interface com.ibm.commerce.command.CacheableECCommand

Methods inherited from interface com.ibm.websphere.command.CacheableCommand

Methods inherited from interface com.ibm.websphere.command.TargetableCommand

Methods inherited from interface com.ibm.websphere.command.Command

Methods inherited from interface com.ibm.websphere.command.CommandCaller

Methods inherited from interface com.ibm.commerce.command.ECCommand

Field Detail

CLASSNAME

Constructor Detail

DetermineAssignmentCmdImpl

Method Detail

getStoreId

setStoreId

getTicklerReasonId

setTicklerReasonId

getActionObjectId

setActionObjectId

getActionObjectType

setActionObjectType

getAssignToMemberId

getAssignToRole

getResources

performExecute

reset

validateParameters

setRequestProperties