Mac OS issues

Tips to help with troubleshooting issues in IBM® Client Application Access.

Launching IBM Client Application Access may incorrectly show Update dialog

If an administrator has set a specific installation condition (forcedinstall=false), you may see the Update Available dialog, whether there's an update available or not.
An update is available - would you like to install it now
Click Yes to close this dialog.

Blank tab created in browser after clicking document link

When clicking on any document link in IBM Verse, it creates a blank tab in the browser (i.e., Chrome) then opens the document link in IBM Client Application Access.

Chrome shows an external protocol request warning message

The Chrome browser shows an external protocol request warning message when clicking on any document link in IBM Verse or IBM Notes® Web. The workaround is to click Launch Application, and to avoid this message in future select the option Remember my choice for all links of this type:
External protocol request warning message

Clicking a document link in Notes Web on Firefox does not open the document directly

When clicking on any document link in IBM Notes Web running in Firefox, the document will not open directly. Firefox shows a Launch Application dialog to confirm opening the link using IBM Application Access:
Launch Application dialog
To avoid this message in future, select Remember my choice for notes links before clicking OK.

Clicking mail icon shows error message when workspace icon is not available

When the mail icon on the workspace is not available, clicking the mail icon on the Homepage, or clicking the mail icon from the Homepage sidebar, may result in either of these errors:
You cannot add a directory to your workspace

Choose servers to search dialog
As a workaround, use Ctrl+O (Command+O on Mac OS X) to try to access your mail application directly from the server. This will add a mail icon on the workspace.
IBM SmartCloud® Notes users should get their Mail server and Mail file name information either from the configuration file (config.nsf):
Mail settings in config.nsf file
or from the Location document, Servers and Mail tabs:
Location document Servers tab

Location document Mail tab

Forwarding a document from IBM Verse creates a blank draft

Forwarding a document using IBM Application Access in IBM Verse creates a blank mail draft; it does not contain the Subject and content. The workaround is to manually copy-and-paste the document content and subject into an IBM Verse new mail message, and then send it.