Joining a collaboration session from the BigFix® Remote Control server

About this task

When a target is already in a remote control session you can attempt to join this session if collaboration has been started. When you select to join a collaboration session, if user acceptance is enabled, your acceptance into the session, is determined firstly by the master controller and then by the target user. The value of the server policy Enable user acceptance for collaboration requests determines whether target user acceptance is required.

To join a collaboration session complete the following steps :

Procedure

  1. Generate a target report that contains the required target. For example All targets.
  2. Select the required target.
  3. Select Start session.
    A message is displayed indicating that the target is already in a session but is accepting multiple participants.
  4. Click Join.

Results

As the remote control session starts, a message is sent to the master controller letting them know that you have requested to join the session. They can respond to the request by selecting Yes or No.
Yes

If the master controller clicks Yes, your final acceptance into the collaboration session is determined by the target user and whether user acceptance for collaboration is enabled. For more details see Inviting multiple participants into a remote control session..

No
If the master controller clicks No, you are not allowed to join the session and a refusal message is displayed. Click OK.

After you have joined the collaboration session the master controller can see you listed in the participants list in the Collaboration Control Panel. You have no mouse or keyboard control in the session but you can use the chat feature, if it has been enabled for the session. Use the collaboration icon to request control of the session. For more details of collaboration actions that can be used, see Controlling session activity as a participant