ServiceNow (SNOW) Integration

In BigFix AEX, SNOW Connector lets us to create Openwhisk functions and Rules (required to call this functions) with respect to Create Service request/Incident tickets and read the status of the tickets by just giving the Username, Password and URL.

  1. Log into Global admin and navigate to Tenants page under Provider tab.
Figure 1. Figure 101  Global Admin Console
  1. Click on the Configure buttonIcon Description automatically generated available in Actions column.
  2. In tenant’s configuration page, click on Open link on “Choose Integrations” card.
Figure 2. Figure 102 Tenant’s Configurations Page
  1. Click on Open on “Servicenow” connector.
Figure 3. Figure 103 – Available Integrations
  1. Fill out the all the fields in the form.
Figure 4. Figure 104  SNOW Integration form
  1. Click on Save button to enable the integration and launch the instance.
  2. In the tenant instance, navigate to Integration Module  List of integrations
Figure 5. Figure 105  Integration Module
  1. Two rules are created for SNOW.

snow_create_incident – Creates Incident Tickets.

snow_create_sr – Creates Service Requests.

  1. Click on “Openwhisk” module in the left navigation bar.
Figure 6. Figure 106  Openwhisk Module
  1. Four openwhisk actions are created.

Snow_create_incident – To fetch the machine details of the User.

Snow_create_sr – To execute the solution on the User machine.

Snow_get_ticket_details – To get the status of the solution that was executed.

Snow_get_user_details – To get the status of the solution that was executed.