Using BigFix Runbook AI

BigFix Runbook AI has pre-defined system roles that can be modified, renamed, or removed, allowing users or groups to have certain rights and privileges to perform tasks in the system.

BigFix Runbook AI provides built‐in system roles that can be modified, renamed, or removed. A role is a named collection of privileges determining the tasks the user can perform. Pairing a user or group with a role grants the user or groups certain rights to the system.

The following table outlines the predefined system roles.

Table 1. Table 2 - System Roles
Role Description
Super Administrator
  • All privileges for the administrative features in BigFix Runbook AI
  • Add, remove, and set access rights and privileges of other administrative roles
  • Full operational and management control over all accounts
Organization Administrator
  • All privileges for the administrative features in BigFix Runbook AI at an organizational level
  • Add, remove, and set access rights and privileges of other users, roles, and domains in their organization
Operations User
  • Access and view all resources in an BigFix Runbook AI account but cannot make any changes
  • Operational control over tickets, ticket logs, and the dashboard
Operations Admin
  • Access ticket and runbook for analysis and can view all analysis.
SME Users
  • Access ticket and runbook for analysis
Knowledge User
  • Operational and management control over Knowledge Analysis and Search Module

The required user and groups are created during the configuration. See the BigFix Runbook AI Installation and Configuration Guide for more information.