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Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
Integration Guide
This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
Integration Ecosystem
BigFix Runbook AI integrates with ITSM Tools, Event Management Tools, and RBA/Orchestrator Tools for end-to-end issue resolution. Supported tools include ServiceNow, BMC Remedy, Cherwell ITSM, Jira, Moogsoft, Zenoss, and HCL BigFix.

Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
- Introduction
  This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
- Pre-requisites guide
  This guide provides instructions to install the prerequisites required for BigFix Runbook AI. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
- Installation Guide
  This guide provides instructions to install BigFix Runbook AI. It includes the pre-installation and the installation procedures for BigFix Runbook AI. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
- Configuration Guide
  This guide instructs on how to install and configure BigFix Runbook AI. These instructions also include the configuration procedures for the product.
- User Guide
  This guide introduces you to the key concepts of BigFix Runbook AI and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the BigFix Runbook AI end-users working towards resolution of IT support tickets.
- API Guide
  BigFix Runbook AI API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
- Fixlet Repository Guide
  This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
- Integration Guide
  This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
  - BigFix Runbook AI Overview
    BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP to automate IT Operations issue resolution. It offers Zero Touch Automated Remediation, AI-driven knowledge recommendation, and the ability to search and download executable codes and scripts for manual validation and customization. It can reduce costs, mitigate risks, drive efficiency, and provide rapid time to value.
  - Integration Ecosystem
    BigFix Runbook AI integrates with ITSM Tools, Event Management Tools, and RBA/Orchestrator Tools for end-to-end issue resolution. Supported tools include ServiceNow, BMC Remedy, Cherwell ITSM, Jira, Moogsoft, Zenoss, and HCL BigFix.
  - Integration with IT Service Management Tools
    BigFix Runbook AI integrates with IT Service Management tools by creating data sources for ticket data, requiring a separate data source for each category. Before configuring the data source, ensure that the organization has been set up.
  - Integration with RBA / Orchestrator Tools
    BigFix Runbook AI integrates with RBA/Orchestrator tools to execute actions defined in runbooks/workflows. To enable this integration, the tool needs to be onboarded through configuration. Before configuring the Data Source, ensure that the organization has been set up.
- Lab Manual
  This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
- Troubleshooting Guide
  This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting BigFix Runbook AI product.
- Abbreviations
  A list of abbreviations and their expansions.

Integration Ecosystem

BigFix Runbook AI integrates with ITSM Tools, Event Management Tools, and RBA/Orchestrator Tools for end-to-end issue resolution. Supported tools include ServiceNow, BMC Remedy, Cherwell ITSM, Jira, Moogsoft, Zenoss, and HCL BigFix.

This section describes the different types of tools with which BigFix Runbook AI can integrate for achieving end to end issue resolution.

Primarily, BigFix Runbook AI integrates with three types of tools –

ITSM Tools – The purpose is to fetch the ticket data from the IT Service Management tool to read / understand the ticket and for making any changes to the ticket like updating the status, work notes, transferring to a different queue or close the ticket.
ITSM Tools support-
ServiceNow
BMC Remedy
Cherwell ITSM
BMC Remedyforce
Jira
ServiceXchange(SX)
Event Management Tools – The purpose is to fetch the event data from the Event Management tool to understand the issue and recommend / trigger the relevant runbook for remediation. Event Management Tools support -
Moogsoft
Zenoss
RBA / Orchestrator Tools – The purpose is to direct the RBA / orchestrator tools to trigger the runbook for resolving the incident, after BigFix Runbook AI has identified the appropriate runbook. BigFix Runbook AI also continuously pulls the current status of the execution from the RBA tool and reports it in its Logs section.
RBA Tools support –
HCL BigFix

The subsequent sections will cover the integrations with above tools in detail.