Welcome
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can be run on endpoints, thereby enhancing security and compliance.
Exception Manager Guide
Designed for Exception Managers, this guide details the effective use of the ServiceNow™ tool. It highlights important features, functionalities, and best practices for managing exceptions efficiently.
Overview
BigFix Application Control is a lightweight enforcement system that manages application allowlisting and blocklisting through JSON policy files and integrates using BigFix authentication mechanism. Exception Managers approve or deny the exception requests raised by BigFix endpoint users for granting temporary access to blocked applications and/or processes.
Audience
This guide is intended for exception managers (non-admins) who track, review, and approve or deny the exception requests raised by Application Control managed endpoint users. Exceptions Managers perform their tasks by having access to ITSM solutions like ServiceNow™.

BigFix Documentation Homepage
BigFix 11 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can be run on endpoints, thereby enhancing security and compliance.
- Release Notes
  A summary of new or changed features and enhancements included in BigFix Application Control.
- Administrator Guide
  This guide is for users who want to administer BigFix® Application Control.
- User Guide
  This guide is for desktop users or end users who will use BigFix® Application Control.
- Exception Manager Guide
  Designed for Exception Managers, this guide details the effective use of the ServiceNow™ tool. It highlights important features, functionalities, and best practices for managing exceptions efficiently.
  - Overview
    BigFix Application Control is a lightweight enforcement system that manages application allowlisting and blocklisting through JSON policy files and integrates using BigFix authentication mechanism. Exception Managers approve or deny the exception requests raised by BigFix endpoint users for granting temporary access to blocked applications and/or processes.
    - Audience
      This guide is intended for exception managers (non-admins) who track, review, and approve or deny the exception requests raised by Application Control managed endpoint users. Exceptions Managers perform their tasks by having access to ITSM solutions like ServiceNow™.
  - Review, Approve, and Track Exceptions in ServiceNow™
    This topic provides a step-by-step instructions for exception managers to review and approve pending exception requests for blocklisted applications in ServiceNow™. It also covers how exception managers can effectively track all approved exceptions raised by endpoint users for blocklisted applications in ServiceNow. This process is essential for maintaining accurate audit records and ensuring compliance. By following the outlined steps, managers can efficiently manage approval requests through the ServiceNow™'s service portal.
  - Support
- Application Control V1 Readme
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

Audience

This guide is intended for exception managers (non-admins) who track, review, and approve or deny the exception requests raised by Application Control managed endpoint users. Exceptions Managers perform their tasks by having access to ITSM solutions like ServiceNow™.

Exception Managers perform three main tasks in Application Control:

review pending exception requests in ITSM queue
approve or deny exception requests as per company policy
track and review all approved exceptions for audit purposes