Review, Approve, and Track Exceptions in ServiceNow™
This topic provides a step-by-step instructions for exception managers to review and approve pending exception requests for blocklisted applications in ServiceNow™. It also covers how exception managers can effectively track all approved exceptions raised by endpoint users for blocklisted applications in ServiceNow. This process is essential for maintaining accurate audit records and ensuring compliance. By following the outlined steps, managers can efficiently manage approval requests through the ServiceNow™'s service portal.
About this task
To review and track the exception requests in ServiceNow™, follow steps 1 to 4 and to approve pending exception requests follow all the steps:
Procedure
- Login to your organization's instance of ServiceNow™'s service portal.
-
From the service portal's homepage, click My
Approvals.
Figure 1. ServiceNow Service Portal 
-
Select either View all Approvals to see all the pending
approval requests or select the specific application exception request ticket
you need from the list.
Figure 2. View all Approvals 
-
From the list of all pending approvals, click the one you want to approve or
reject.
Figure 3. Pending Approval List 
On the All Approvals screen,- users can view the list of pending exception requests raised by them.
- exception managers can view and act on the list of pending exception requests raised by endpoint users as required.
-
On the exception request's Approval Form, you can view
the exception ticket's details and either Approve or
Reject the request.
Figure 4. Request Approval Form 
By following all the above steps, an exception manager can approve or reject a request.