- Troubleshooting Oracle data issues
This section provides information troubleshooting different issues faced during collecting Oracle data.
- Incorrect software is displayed on reports due to incorrect bundling
Bundling assistant assigns discovered software components to products based on bundling rules. The rules assess the probability with which a component is part of a particular product. Because bundling assistance takes into account all products that are available in the software catalog, not only products that you purchased, it might happen that the component is assigned to a product that you do not have. As a result, the product that you have is not displayed on the reports, and some other product is displayed instead. To solve the problem, reassign the discovered component to the correct product.
- Software that you do not have is discovered due to false-positive discovery
It might happen that an older version of the software is discovered after the upgrade or the software signature is not removed from the computer during the uninstallation. False-positive discovery can also be caused by backups of software directories or installation media that are stored on the endpoints and are reported as separate software instances.
- Software that you have is not discovered
It might happen that software that is installed is not discovered because the signature or the software ID tag does not exist on the computer where the software is installed.
- Troubleshooting problems with computers
When you encounter problems with scan results not being uploaded from a particular computer or you need to collect all logs from that computer, use the Computer Support Data panel. The panel is available in BigFix Inventory and is used to perform some troubleshooting actions without the need of using the BigFix console.
- Disaster recovery
To perform disaster recovery for your BigFix environment, you need to regularly back up the BigFix Inventory database and the BigFix platform server.
- Common problems
Learn how to solve some common problems with the server installation, configuration and administration.
- Logs and return codes
Find logs and interpret return codes to troubleshoot issues.