Welcome
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
Using the controller interface as a controller user
Creating a local configuration for the controller
When you install the controller component, you can configure properties and the properties are saved to the trc_controller.cfg file in the controller installation directory. The properties in this file are used each time the controller starts and are the same for all users. However, you can also create a user-specific configuration after installation by using the Configure controller option in the controller UI.
Enabling debug in the local controller configuration
A property is now available to enable debug in the local configuration on the Remote Control controller.

BigFix Documentation Homepage
BigFix 10 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
    - Overview of the controller interface
    - Changing the session type during a remote control session
    - Enabling and Disabling Local Input
    - Setting the state of the target numlock led during a remote control session in Remote Control
    - Actions that you can perform on the target.
    - Retrieving Target System Information
    - Chatting to the target user during a remote control session
    - Inviting multiple participants into a remote control session.
    - Controller tools
    - Recording a remote control session
    - Transfer of files during an active session
      During an Remote Control remote control session, you can transfer files in two ways.
    - Copying clipboard information between the controller and target
    - Connecting to a smart card reader during a session
      To provide smart card support on the target during an Active mode session, select a local card reader to create and attach to a virtual card reader on the target. Your local card reader connects to the virtual card reader. During the session, you can use your local card, and reader as though they were on the remote target.
    - Network response indication
      The network response indicator provides an indication of the network round-trip time during a session. That is, the time it takes for network data to be sent from the controller to the target and the response returned to the controller.
    - Viewing multiple target screens
      During a session, with a target that is configured with multiple displays, you can toggle between each screen or view all screens at the same time.
    - Scrolling the target screen during a session
    - Viewing the full target screen in a session window
    - Change the color quality of the session window to improve session performance
    - Creating a local configuration for the controller
      When you install the controller component, you can configure properties and the properties are saved to the trc_controller.cfg file in the controller installation directory. The properties in this file are used each time the controller starts and are the same for all users. However, you can also create a user-specific configuration after installation by using the Configure controller option in the controller UI.
      - Enabling debug in the local controller configuration
        A property is now available to enable debug in the local configuration on the Remote Control controller.
    - Obtaining help
    - Ending a Session
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can or cannot be run on endpoints, thereby enhancing security and compliance.
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Virtual Endpoint Manager
HCL BigFix Virtual Endpoint Manager (VEM) enhances BigFix with centralized, unified endpoint management for hybrid cloud and data center environments, spanning virtual machines and physical endpoints. VEM delivers real-time endpoint visibility, policy-driven automation for configuration and compliance remediation, and consistent security controls to streamline IT operations, reduce risk, and strengthen regulatory compliance.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

Enabling debug in the local controller configuration

A property is now available to enable debug in the local configuration on the Remote Control controller.

About this task

Use the debug.trace property to enable debug on the controller. To enable debug, complete the following steps:

Procedure

Edit the trc_controller.cfg file that is in the Controller install folder.
The file is in the following directory.

Windows systems

C:\Program Files\BigFix\Remote Control\Controller

Linux systems

/opt/bigfix/trc/controller

macOS systems

/Applications/Remote\ Control\ Controller.app/Contents/app
Set debug.trace=true (add it if not already present).
Save the file and restart the controller.
Alternatively if you don’t have admin rights to edit the Controller config file you can enable the logs dump into a shell. Use the commands below to create the needed shell variables and start the Controller.
Windows
```
set TRC_TRACE=yes
set TRC_TRACE_LEVEL=INFO
"C:\Program Files\BigFix\Remote Control\Controller\jre\bin\java.exe" "-Djava.security.properties=C:\Program Files\BigFix\Remote Control\Controller\override.security" -jar "C:\Program Files\BigFix\Remote Control\Controller\TRCConsole.jar"
```
Linux
```
export TRC_TRACE=”yes”
export TRC_TRACE_LEVEL=”INFO”
/opt/bigfix/trc/controller/trc_controller.sh
```
macOS
```
export TRC_TRACE=”yes”
export TRC_TRACE_LEVEL=”INFO”
/Applications/Remote Control Controller.app/Contents/MacOS/TRCLauncher
```
If you need to open a specific .trcjws file you can cd into the same folder where this is stored then you can issue the Controller starting command with this additional parameter: --trcjws "TRCController.trcjws"
Attention: If you are running Controller 10.1.0.0442 or earlier, follow this procedure instead:
1. Edit trc.properties in your home directory. The file is in the following directory.
  - Windows
    
    USERHOMEDIR\.trc\trc.properties
  - Linux or macOS
    
    USERHOMEDIR/.trc/trc.properties
2. Set debug.trace=true (add it if not already present).
3. Save the file and restart the controller.

Results

The next time that you start a session, the events that take place are logged in the trctrace_XXXXX.log file in your home directory. The file name contains the date and time stamp of when the file was created. For example, trctrace_20170309_124230.log.