CRWAS2173 E

Unable to validate user. For more details, open a browser and search for: CWIML4520E: The LDAP operation could not be completed. {message details}

There might be several reasons why the LDAP configuration is causing errors when it attempts to validate the product administrator user account:
  • Bind DN user name not found
  • Incorrect password
  • Unknown host name
  • Incorrect port
  • Invalid/untrusted LDAP server certificate (by using SSL)

Open a browser and search for the LDAP error code to find details on the error and what action you must take. Refer to the following websites to help you debug the errors