Identifying if the relevant services are on

The Discover Data Collector and the Data Service are responsible for retrieving data and inserting it into the appropriate Discover database.

About this task

Please complete the following tests to verify that these services are operational.

The Visitor Database Extractor polls the LTC for data to insert into the Visitor database. See Troubleshooting Visitors Database Issues.

In the Portal menu, select Discover > Manage Services.
In Manage Services WorldView, select Servers from the View drop-down.
Select the server hosting the Data Collector.
The icon next to the Data Collector should be green.
- If it is not, to start the Data Collector, select it and click Start. When it restarts, the icon becomes green again, and the Data Collector resumes polling the LTC at the appropriate interval.
If you have licensed Unica Discover and have deployed the Visitor database, the Scheduling Service icon should be green.
- If it is not, to start the Scheduling Service, select it and click Start. When it restarts, the icon becomes green again, and the Scheduling Service resumes polling the LTC at the appropriate interval. See Troubleshooting Visitors Database Issues.
If the appropriate services are working, then please continue with the next section.