Errors in application event log
This section describes error messages that might be displayed in the application event log.
<server> unable to connect to master <Manage Services master>
About this task
Logged every 5 minutes while master can't be reached.
- Verify that Manage Services is running on the Manage Services Master Server.
- Manage Services Master is configured through Manage Services and can be verified in Manage Services. See Configuring the Manage Services Server.
- In the Windows™ Registry,
check the MasterServer value in:
- 32-bit:
HKLM\Software\Discover Technology\DCMgmtSrv
- 64-bit:
HKLM\Software\Wow6432Node\Discover Technology\DCMgmtSrv
- 32-bit:
- If the Manage Services Master Server is the same server hosting the Portal, set this value to
localhost
.
<server> error starting HTTPS server!
About this task
Check rest of error message for information.
<server> error loading Manage Services configuration!
About this task
- Manage Services configuration table is missing or corrupted.
- Reinitialize data store.
<server> error loading data store!
About this task
- Error while loading the data store.
- Check rest of error message for more information.
- Most likely, you must reinitialize data store. See Configuring the Manage Services Server.
<server> error building data store!
About this task
- Error while building data store.
- Check rest of error message for more information.
- Verify that disk is not full.
<server> error initializing data store!
About this task
Check rest of error message for more information.
<server> error reinitializing data store!
About this task
- Check rest of error message for more information.
- This error may be encountered when reinitializing the data store
from the command line.
- You can manually reinitialize the data store. See Configuring the Manage Services Server.
<server> an exception was caught!
About this task
- Check message for dump file location.
- Send dump file to Discover Technical Support.
<server> error doing discovery of installed components and configurations!
About this task
- Check rest of error message for more information.
- Most likely encountered on slave - error sending data to master.
- Most likely you must delete data store on slave, which then reloads from the master.
<server> error reinitializing data store!
About this task
Check rest of error message for more information.
server ID not found
About this task
- On Manage Services Master - either server was renamed or Manage Services Master server name was entered incorrectly.
- In Windows Registry, check MasterServer value in
HKLM\Software\Discover Technology\DCMgmtSrv
for correct server. - Reinitialize data store using
DCMgmtSrv -reinit
command.
<server> Manage Services encryption key is different than key in Manage Services datastore. Please contact Discover technical support.
About this task
- May occur if Manage Services was uninstalled and then reinstalled without removing the old
Manage Services data store (
Discover\System\DMSStore
directory). - Reinitialize data store to fix.