Microsoft Windows troubleshooting checklist
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Is your Windows operating system supported?
Check the Planning, Installing, and Configuring Z and I Emulator for Web guide for the most recent list of supported Windows operating systems.
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Are you installing and configuring the Microsoft Proxy Server on a Windows NT
machine?
The following steps are based on Windows NT. Other Windows platforms, such as Windows 2000 Server, may require additional steps. Configuring the Proxy Server is a two-part process. You must first configure the server portion and then install the Proxy Server client code on the client workstations that will download the Z and I Emulator for Web client.
Configuring Proxy Server on the server machine
To configure the Proxy Server on your server machine, take the following steps:
- Install the IIS Web server on your server machine. This is a prerequisite.
- Take the following steps to display the Properties panel for the Winsock Proxy
computer:
- Click Start > Programs > Microsoft Proxy Server > Internet Service Manager.
- The following default services should be listed in the Internet Service
Manager panel. Note that a default service will not be listed if the
administrator has turned it off.
- Socks Proxy
- Winsock Proxy
- Web Proxy
- WWW
- Gopher
- FTP
- Click the computer name in the Winsock Proxy line.
- Open the properties.
- Take the following steps to add a Protocol Definition for each special port
required by Z and I Emulator for Web.
Note that https (443) and telnet (23) are already defined. - Click the Protocol tab.
- Click Add.
- Enter a descriptive name such as 'ZIEWeb port 8999'.
- Enter the port number required by Z and I Emulator for Web, such as 8999.
- Enter a connection type of TCP. All Protocol Definitions for Z and I Emulator for Web will have TCP as the connection type.
- Enter a direction of Outbound. All Protocol Definitions for Z and I Emulator for Web will have a direction of Outbound.
- Take the following steps to configure the users and machines that can access the
ports that you have configured:
- Click the Permissions tab.
- The settings listed depend on how you, as the network administrator, use Windows in your own network environment. You should give all users access to port 8999 if you want them to be able to read configuration data from the Z and I Emulator for Web server.
Configuring Proxy Server on the client workstations
In addition to configuring the Z and I Emulator for Web ports on the Proxy Server, you must install the Proxy Server client code on the workstations that use Z and I Emulator for Web. This client code allows workstations to use Telnet type programs like Z and I Emulator for Web with the Proxy Server. Without this code installed, clients will be able to download and install the Z and I Emulator for Web client through port 80 but will not be able to log on to Z and I Emulator for Web. Without the code installed, users will receive a LOG001 error message.
To install the Proxy Server client code, take the following steps:
- From a command prompt on the client, type
net use * \\proxy_server_name\mspclnt
, and then run setup from this network share to install the proxy client. - Confirm that the following TCP ports are configured:
- 80 - HTTP Web traffic
- 23 - the standard clear text Telnet port
- 8999 - Z and I Emulator for Web user configuration data port
- Configure any additional ports:
- 443 - the standard https port
- 12173 - the first Z and I Emulator for Web Redirector port configured by the Z and I Emulator for Web Redirector
- Verify that the Proxy Server client code is installed by checking either of two
places:
- Start > Programs
- Start > Settings > Control Panel > Add/Remove Programs