Welcome
HCL Workload Automation
Welcome to the HCL Workload Automation documentation, where you can find information about how to install, maintain, and use HCL Workload Automation. The documentation has been updated for HCL Workload Automation Version 10.2.7.
Troubleshooting
Logs and traces
Provides detailed information about logs and traces, and how to customize them and set the logging and tracing levels.
HCL Workload Automation agent trace files
Describes how to collect trace files for the HCL Workload Automation agent.

Product requirements
This section contains links to the HCL Workload Automation Product Requirements.
Product Library in PDF format
This section contains links to the PDF versions of all the publications provided in Product Documentation for HCL Workload Automation.
Overview
Best practices
Mobile Applications Userʼs Guide
Dynamic Workload Console User's Guide
AI Data Advisor (AIDA) User's Guide
HCL Workload Automation
Welcome to the HCL Workload Automation documentation, where you can find information about how to install, maintain, and use HCL Workload Automation. The documentation has been updated for HCL Workload Automation Version 10.2.7.
- Planning and Installation
- User's Guide and Reference
- Administration Guide
- Scheduling with the Agent for z/OS
- Database Views
- High Availability Cluster Environment
- Troubleshooting
  - Getting started
    Gives an overview of what troubleshooting information is contained in this publication, and where to find troubleshooting information which is not included.
  - Logs and traces
    Provides detailed information about logs and traces, and how to customize them and set the logging and tracing levels.
    - Modifying log and trace levels: quick reference
      Quick reference information about how to modify log and tracing levels for all components.
    - Logs and traces: the difference
      Describes the difference between log and trace messages, and indicates in which languages they are available.
    - HCL Workload Automation logging and tracing
      Describes the log and trace files created by the CCLog logging engine, and how they are configured.
    - Dynamic Workload Console log and trace files
      This section describes the Dynamic Workload Console log and trace files, where to find them, and how to modify log and tracing levels.
    - HCL Workload Automation agent trace files
      Describes how to collect trace files for the HCL Workload Automation agent.
      - Retrieving HCL Workload Automation agent traces from the Dynamic Workload Console
        Describes how to collect trace files for the HCL Workload Automation agent from the Dynamic Workload Console.
    - Dynamic workload scheduling log and trace files
    - Dynamic agent log and trace files
      Describes how to collect log and trace files for the agent.
    - Application server: log and trace files
  - Troubleshooting networks
    Describes how to recover from short-term and long-term network outages and offers solutions to a series of network problems.
  - Troubleshooting engine problems
    Gives solutions to problems that might occur with the modules and programs that comprise the basic scheduling "engine" on the master domain manager.
  - Troubleshooting dynamic workload scheduling
    This section provides information that is useful in identifying and resolving problems with dynamic workload scheduling, including how to tune the job processing rate and how to solve common dynamic scheduling problems.
  - Troubleshooting when automatically adding dynamic agent workstations to the plan
    This section provides information that is useful in identifying and resolving problems in the HCL Workload Automation environment when you enable the automatic adding of dynamic agent workstations to the plan.
  - Troubleshooting Dynamic Workload Console
    Describes how to troubleshoot problems with the Dynamic Workload Console related to connections, performance, user access, reports, and others.
  - Troubleshooting workload service assurance
    Gives you troubleshooting information about workload service assurance by explaining how it works and how it exchanges information between the modules. In addition, it provides solutions to common problems.
  - Troubleshooting switch manager
    Provides troubleshooting information about the fault-tolerant switch manager in terms of the event counter, the Ftbox, and link problems. It also provides solutions to some common problems with the backup domain manager.
  - Synchronizing the database with the Symphony file
  - Corrupt Symphony recovery
    Explains the symptoms of Symphony file corruption and links you to tasks that can recover the file on the master domain manager, fault-tolerant agent, or lower domain manager.
  - Support information
  - Date and time format reference - strftime
- Driving HCL Workload Automation
HCL Workload Automation for Z
Welcome to the HCL Workload Automation for Z documentation, where you can find information about how to install, maintain, and use the product. The documentation has been updated for version 10.2 Fix Pack 4.
Messages and Codes
Glossary
Notices

HCL Workload Automation agent trace files

Describes how to collect trace files for the HCL Workload Automation agent.

You can collect log and trace files for the HCL Workload Automation agent, by performing the following actions:

When the agent is running:: By using the twstrace command as described in Configuring traces for the agent.
When the agent is stopped:: By configuring the [JobManager.Logging] section in the JobManager.ini file.
For more information, see Configuring log message properties [JobManager.Logging.cclog].
This procedure requires that you stop and restart the dynamic agent.
Using the Dynamic Workload Console: Log in to the Dynamic Workload Console and proceed as described in Retrieving HCL Workload Automation agent traces from the Dynamic Workload Console.