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Workload Automation 10.2.7
  1. Home icon
  2. Welcome
  3. HCL Workload Automation

    Welcome to the HCL Workload Automation documentation, where you can find information about how to install, maintain, and use HCL Workload Automation. The documentation has been updated for HCL Workload Automation Version 10.2.7.

  4. Troubleshooting
  5. Troubleshooting workload service assurance

    Gives you troubleshooting information about workload service assurance by explaining how it works and how it exchanges information between the modules. In addition, it provides solutions to common problems.

  6. Common problems with workload service assurance
  • Product requirements

    This section contains links to the HCL Workload Automation Product Requirements.

  • Product Library in PDF format

    This section contains links to the PDF versions of all the publications provided in Product Documentation for HCL Workload Automation.

  • Overview
  • Best practices
  • Mobile Applications Userʼs Guide
  • Dynamic Workload Console User's Guide
  • AI Data Advisor (AIDA) User's Guide
  • HCL Workload Automation

    Welcome to the HCL Workload Automation documentation, where you can find information about how to install, maintain, and use HCL Workload Automation. The documentation has been updated for HCL Workload Automation Version 10.2.7.

    • Planning and Installation
    • User's Guide and Reference
    • Administration Guide
    • Scheduling with the Agent for z/OS
    • Database Views
    • High Availability Cluster Environment
    • Troubleshooting
      • Getting started

        Gives an overview of what troubleshooting information is contained in this publication, and where to find troubleshooting information which is not included.

      • Logs and traces

        Provides detailed information about logs and traces, and how to customize them and set the logging and tracing levels.

      • Troubleshooting networks

        Describes how to recover from short-term and long-term network outages and offers solutions to a series of network problems.

      • Troubleshooting engine problems

        Gives solutions to problems that might occur with the modules and programs that comprise the basic scheduling "engine" on the master domain manager.

      • Troubleshooting dynamic workload scheduling

        This section provides information that is useful in identifying and resolving problems with dynamic workload scheduling, including how to tune the job processing rate and how to solve common dynamic scheduling problems.

      • Troubleshooting when automatically adding dynamic agent workstations to the plan

        This section provides information that is useful in identifying and resolving problems in the HCL Workload Automation environment when you enable the automatic adding of dynamic agent workstations to the plan.

      • Troubleshooting Dynamic Workload Console

        Describes how to troubleshoot problems with the Dynamic Workload Console related to connections, performance, user access, reports, and others.

      • Troubleshooting workload service assurance

        Gives you troubleshooting information about workload service assurance by explaining how it works and how it exchanges information between the modules. In addition, it provides solutions to common problems.

        • Components involved in workload service assurance
        • Exchange of information
        • Common problems with workload service assurance
          • Critical start times not aligned
          • Critical start times inconsistent
          • Critical network timings change unexpectedly
          • A critical job is consistently late
          • A high risk critical job has an empty hot list
      • Troubleshooting switch manager

        Provides troubleshooting information about the fault-tolerant switch manager in terms of the event counter, the Ftbox, and link problems. It also provides solutions to some common problems with the backup domain manager.

      • Synchronizing the database with the Symphony file
      • Corrupt Symphony recovery

        Explains the symptoms of Symphony file corruption and links you to tasks that can recover the file on the master domain manager, fault-tolerant agent, or lower domain manager.

      • Support information
      • Date and time format reference - strftime
    • Driving HCL Workload Automation
  • HCL Workload Automation for Z

    Welcome to the HCL Workload Automation for Z documentation, where you can find information about how to install, maintain, and use the product. The documentation has been updated for version 10.2 Fix Pack 4.

  • Messages and Codes
  • Glossary
  • Notices
 Feedback

Common problems with workload service assurance

The following problems might occur when you are using HCL Workload Automation with workload service assurance enabled:
  • Critical start times not aligned
  • Critical start times inconsistent
  • Critical network timings change unexpectedly
  • A high risk critical job has an empty hot list
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