ServiceNow actions

This provider implements two actions:
Open Incident
This action opens an incident in ServiceNow when a job that matches a defined policy ends in error.
Send Event
This action sends events directly to a ServiceNow instance when a specific rule is triggered.

Depending on your business needs, you can choose to either open an incident or trigger a custom event, or even do both.

Use optman to specify the ServiceNow server by setting the servicenowUrl, servicenowUserName, and servicenowUserPassword global options.

For detailed information about optman and these global options, see servicenowUrl | nu.

When defining actions in the Workload Designer or composer, you can specify parameters that override the default values set in optman. The local override ensures that specific event rules can be tailored for unique ServiceNow instances without requiring a global configuration change on the primary node.
Note: Action properties might require specific formats, as detailed in the parameter information notes. Ensure that all input adheres to these format requirements.

For further information about the integration, browse to Automation Hub.