No Monitor Operator Messages available when updating with Centralized agent update process in SSL mode

You are centrally updating dynamic agents and fault-tolerant agents from Dynamic Workload Console. An agent is in running status in the Dynamic Workload Console, but the update process does not complete and no operator message is displayed.

Cause and solution

When running the Centralized Agent Update from Version 95 Fix Pack 5 to the current version with the event processor configured in SSL mode, no Monitor Operator Messages are displayed for either fault-tolerant agents and dynamic agents.

To solve this problem, perform one of the following steps:
  • Perform centralized update from Version 95 Fix Pack 5 to Version 10 in SSL mode.
  • Disable SSL communication for the event processor before running Centralized agent update, as follows:
    1. Stop WebSphere Application Server Liberty Base.
    2. Use the eventProcessorEIFPort optman option to define the port to be used for event processor communication. This automatically disables communication in SSL mode.
    3. Start WebSphere Application Server Liberty Base.
    4. Run JnextPlan to make the change effective.
    5. Perform Centralized agent update from Version 95 Fix Pack 5 to the current version.