End users and the service desk

Your users often need to be informed about the status of workload processing. They can use the Dynamic Workload Console to check the status of the processing of their job streams themselves from a personal workstation. Users can make queries using the Dynamic Workload Console without having to be familiar with the portfolio, ISPF, or TSO, and without having to be logged on to a local system.

In addition, users can always be informed about the status of the processing of their job streams from their mobile device. The Self-Service Catalog and Self-Service Dashboards mobile applications connect users their environments where they can both submit job streams to run and monitor the ongoing progress.

The help desk can use the Dynamic Workload Console in the same way to answer queries from users about the progress of their workload processing.