Setting long description in SmartCloud Control Desk

To create a detailed description for your incidents, you set the TKTDESC parameter of the OSLCOPTS statement. For this parameter to be effective, ensure that you have selected the DESCRIPTION_LONGDESCRIPTION check box in your SmartCloud Control Desk, as described hereafter.

About this task

From the SmartCloud Control Desk console:
  1. In the left-hand pane, select Integration > Object Structures.
  2. In the Object Structures field, enter OSLCINCIDENT.
  3. Click OSLCINCIDENT.
  4. In the left-hand pane, click the Exclude/Include Fields action.
  5. In the Exclude/Include Fields window, from the Non-Persistent Fields tab select the DESCRIPTION_LONGDESCRIPTION check box and click OK.
Note that currently the integration does not create a SmartCloud Control Desk ticket for the following jobs:
  • Jobs that are set to the ended in error state manually (from interfaces).
  • Jobs that are set to the ended in error state by OPSTAT commands.