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Administering
Learn how to administer the product.
Administering HCL VersionVault MultiSite
Learn to configure and manage the HCL VersionVault MultiSite environment to support development activities at different locations.
Troubleshooting MultiSite operations
When you encounter a situation where running an HCL VersionVault MultiSite command produces an unexpected result, or produces a warning or error message, the information in this section can assist you in troubleshooting the problem.
Synchronization import problems
This section describes problems that can occur during the import phase of synchronization.
Element changes during operation
If a syncreplica –import command fails with an error message about the element changing during the operation, try the import operation again.

Administering
Learn how to administer the product.
- Administering HCL VersionVault
  Learn about performing administrative tasks for an HCL VersionVault community including managing software licenses, user and group accounts, VersionVault server and client hosts, shared data, and the network that connects them.
- Administering platforms for HCL VersionVault
  Learn how to perform HCL VersionVault administrative tasks on supported platforms.
- Administering HCL VersionVault MultiSite
  Learn to configure and manage the HCL VersionVault MultiSite environment to support development activities at different locations.
  - Introduction
    HCL VersionVault MultiSite adds a powerful capability to HCL VersionVault. With MultiSite, developers at different locations can use the same HCL VersionVault versioned object base (VOB). For HCL VersionVault, each location (site) has its own copy (replica) of the VOB. At any time, changes made in one replica can be sent in update packets to other replicas. You can manage replicas by using the command-line tools.
  - MultiSite operation
  - Implementation planning
    Before you install and use HCL VersionVaultHCL Compass MultiSite, you need to plan your implementation.
  - MultiSite command set
    This section summarizes the commands for HCL VersionVault MultiSite and HCL VersionVault that display HCL VersionVault MultiSite information. There are a series of MultiSite commands and API functions that display or modify MultiSite information.
  - Packet transportation methods and configuration
    The method you choose for transporting packets between replicas depends on connectivity. If your replicas do not have IP connectivity, you must use a file-based transport method. If your replicas have connectivity, you can use the store-and-forward facility.
  - Feature levels
    Feature levels allow different replica hosts in a VOB family to run different versions of HCL VersionVault. You can raise the feature level of either a single replica host or an entire VOB family.
  - Creating VOB replicas
    Before creating a replica, you must make decisions about branching, mastership, identities and permissions preservation, and method of packet delivery.
  - Replica synchronization
    Replica synchronization uses the same export-transport-import procedure that is used during replica creation.
  - Administering replicas
  - Using MultiSite for VOB backup and interoperability
    You can use HCL VersionVault MultiSite to back up a VOB and to provide access to VOBs in a heterogeneous network.
  - Troubleshooting MultiSite operations
    When you encounter a situation where running an HCL VersionVault MultiSite command produces an unexpected result, or produces a warning or error message, the information in this section can assist you in troubleshooting the problem.
    - General MultiSite troubleshooting tips
      Many problems can be clarified, if not solved, by examining the various log files, checking your system configuration, and listing the history of exports.
    - Replica export problems
      Common mkreplica –export problems include specifying a new replica name that matches one that already exists or having an old package left over from a previous failed run.
    - Replica import problems
      Common problems encountered while attempting to import an update packet include permissions issues, naming conflicts in the object or tag registry.
    - Synchronization export problems
      Problems encountered while during the export phase of synchronization typically are the result of not being able to find the appropriate oplog entry.
    - Transport problems
      This section describes problems that can occur during the transport phase of synchronization.
    - Synchronization import problems
      This section describes problems that can occur during the import phase of synchronization.
      - Packets accumulate in incoming storage bay
        A recoverable error occurs when an update packet is lost and therefore is not applied to your replica.
      - Packet is not applicable to any local replicas
        A synchronization import can fail when a replica has been moved and the host-name property has not been updated with the chreplica command.
      - Read from input stream fails
        If a packet is corrupted, a syncreplica –import command can fail with an error message about the "read from the input stream" failing.
      - Element changes during operation
        If a syncreplica –import command fails with an error message about the element changing during the operation, try the import operation again.
      - The rmreplica operation cannot be imported
        Import of an rmreplica operation fails if the importing replica records that the removed replica still masters objects.
      - Replica incarnation is old
        Differences in the replica incarnation can prevent syncreplica –import command at the importing replica from completing its operation properly.
      - Warning on receipt of packet from earlier MultiSite version
        Different versions of MultiSite have different packet protocols. When multitool with a newer protocol reads a packet with the older protocol, it prints a warning message.
      - Miscellaneous problems
        There are simple problems (disk space, locked replicas, licensing, multiple processes running) that can cause a packet import to fail.
      - Recovering from lost packets
        There are several circumstances in which a replica-creation or update packet is generated but is never applied at one or more of its destinations.
      - Inconsistent changes to replica
        A recoverable error occurs if syncreplica –import detects that an incoming change is inconsistent with another change that has already been applied to the replica.
      - Automatic renaming of type objects and replica objects
        The syncreplica –import command resolves naming conflicts among type objects or replica objects created at two or more replicas.
    - Running epoch_watchdog
      The epoch_watchdog script checks whether a replica’s epoch numbers have rolled back without a restorereplica command being run.
    - Restoring and replacing VOB replicas
      Occasionally, a VOB storage directory is lost. This can occur because of a hardware failure (for example, disk crash), a software failure (for example, operating system-level file system corruption), or a human error (for example, an rm –fr or del command). If an unreplicated VOB storage directory is lost, you can restore a recent copy from backup and resume development work. The changes made between the time of the backup and the time of the failure are not recoverable.
    - Restoring replica storage that has been accidentally deleted
      This is the process to follow when a replica's storage directory is lost, and there is no backup to be restored.

Element changes during operation

If a syncreplica –import command fails with an error message about the element changing during the operation, try the import operation again.

If a syncreplica –import command fails with one of the following messages, restart the import:

Element changed during operation
Element changed during checkin

The messages report that multitool was trying to import an operation for an element while another process (for example, a developer using cleartool) was operating on the same element.

If possible, run syncreplica –import from within a view. If it fails again, you see more information about what element it is failing on, and you can look through output from the lshistory command to try to find the conflict.

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