Known issues

Issue ID	Description
HMA-359697	Postgres -: WAS -: Automatic DS creation seems to be failed but could not find relevant errors in logs
HMA-359134	V12.1.7 : Platform : Platform Installation Summery page not available.
HMA-349413	With lengthy folder name in bread crumb, favorite icon does not appear for offer/OL
HMA-349305	The attachment tab shows number in the search tabs instead of any name
HMA-349298	If we set dashboard as home page and then logout and login Marketing central is selected on left side menu
HMA-349137	NullPointerException in SchedulerAPIClientManager when accessed via platform token
HMA-349049	Long name of Plan is distorted on analysis tab
HMA-348823	Gray space in not updating when user navigates from once page to other page which do not have access rights from fev
HMA-348715	Missing confirmation message while removing the favourite link from 'Remove Favourite' icon
HMA-348595	Platform Installer doesn't show Pre-Summary information during installation
HMA-348541	Extra icon is displayed on left side navigation bar
HMA-348503	User is able to access the Summary and Analysis page of Segment Central from Recent and Favourites options though the permissions are restricted for that user.
HMA-348377	UI for Peoples and Creative Development Tab is different than others when project created from Database Marketing Campaign Template
HMA-348095	PLAN: Tracking tab on plan goes missing when clicked on Analysis tab
HMA-347951	Company Name is different on new & old Ui
HMA-347720	One Campaign Flowchart - Registration to Recent or Favourite doesn't work : error while accessing Mailing
HMA-349432	In the Marketing Object menu, if you create an instance or click an existing instance, it changes the left menu to Planning Workspace and other menus.
HMA-348388	If you click on My Active Invoices or All Invoices, the system navigates to All Active Invoices.
HMA-348325	When you access Active Plans on the Planning workspace, clicking on Remove favorites in Add Plans page redirects to All Plans.
HMA-338387	For version 12.1.3, the copyright year is incorrect in the Fed Response File ResponseFiles.tar.gz.
HMA-330433	User is not able to log in to Platform after upgrade to 12.1.1, in case Deliver is configured. Workaround: Execute the following query on Platform database. `select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)` Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions. If above result in more than one row, contact HCL support to help in executing the following delete query - delete one of the duplicate record of "Deliver_admin " role by running the below query. `delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>` For example , for partition id =1 `delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1`
HMA-287926	The installer is considering soft (symbolic) links, while calculating free disk space. In case, a soft (symbolic) link is created in the installation folder, the installer may report that there is not enough space. Workaround: Remove the soft link and run the installer again. You can recreate the soft link after installation.
HMA-313650	Platform Scheduled flowcharts are not getting executed after upgrade. Use the quartzjobtool to update scheduler jobs. This is a required step. If this upgrade tool is not run, any existing scheduled job will fail to start. The quartzjobtool is in the tools\bin directory under Unica Platform installation. Run this utility from the tools\bin directory. Example command (Windows): quartzjobtool.bat Example command (Unix): ./quartzjobtool.sh
HMA-312527	An error occurrs during an onplace upgrade from 11.1 to 12.1 with installer. This can be ignored.
HMA-312525	The name of configuration root node is not updated during upgrade from version 11.1 to version 12.1. Workaround It can be resolved by running the following query on Unica Platform database: `UPDATE USM_CONFIGURATION set DISPLAY_NAME ='HCL Unica' WHERE INTERNAL_NAME='Affinium';`
HMA-304803	Connection read-only mode is not enforceable after the connection has been established." No impact on application side. These can be ignored.
HMA-285272	When user tries to view the license details, if there is no connectivity with the License server, the page will show a message "Internal system error." Instead of a detailed message.
HMA-306114	Distorted Unica menu bar displays in IE, when the browser is not miximized and the Settings menu bar displays more items than that can fit in the browser window Workaround: To display the menu bar correctly, mouse over the Help top menu or the notification envelope to provide menu.
HMA-244862	Client polling execution thread control is required.
HMA-75443	JMAT: Uninstaller with no option runs in silent mode when product was installed in console mode on Windows.
HMA-186137	LDAP sync fails intermittently. The sync never works until the server is restarted.
HMA-267374	Platform: Cannot resize back to original size for portlet
HMA-268210	Usability - Title missing for SAML NVP attribute for user
HMA-287668	In JBoss, the following warning is logged on JBoss console: Warning "Failed to define class com.sun.jersey.api.json.JSONWithPadding in Module "deployment.Campaign.war:main" This can be ignored.
HMA-295542	When editing Roles and permissions, session gets aborted with error message ”Your request processed successfully, but the server is unable to send the success message because you submitted the data more than once” if an user clicks on save button more than once.
HMA-305244	Jboss : Getting TimedOut error while deploying Platform war This is resolved by setting java option -Djboss.as.management.blocking.timeout=3600
HMA-300725	For MariaDB with WAS setup, the following error is a known issue. This can be ignored as in MariaDB JDBC client, the `MariaDbConnection` class do not support the implementation of `setTypeMap()` API of JDBC Connection interface. `J2CA0081E: Method cleanup failed while trying to execute method cleanup on ManagedConnection WSRdbManagedConnectionImpl@425c7a23 from resource UnicaPlatformDS. Caught exception: com.ibm.ws.exception.WsException: DSRA0080E: An exception was received by the Data Store Adapter. See original exception message: Not yet supported. with SQL State : null SQL Code : 0`
HMA-342933	Contact Central: Contact central details from properties file is not pre populated by installer while upgrade
HMA-343632	NPN: Platform Navigation:Page is displaying as blank during loading time
HMA-344211	NPN: on dashboard SPSS tool tip is not showing(Edge browser)
HMA-344510	Multiple entries is displayed for License details. And if we click on License details from resent menu redirects to configuration page
HMA-344667	NPN: Current menu should be in expanded state and others should be collapsed
HMA-344811	NPN: Plan :Old UI it displays Two menus while neo UI shows one

Issue ID

Description

HMA-359697

Postgres -: WAS -: Automatic DS creation seems to be failed but could not find relevant errors in logs

HMA-359134

V12.1.7 : Platform : Platform Installation Summery page not available.

HMA-349413

With lengthy folder name in bread crumb, favorite icon does not appear for offer/OL

HMA-349305

The attachment tab shows number in the search tabs instead of any name

HMA-349298

If we set dashboard as home page and then logout and login Marketing central is selected on left side menu

HMA-349137

NullPointerException in SchedulerAPIClientManager when accessed via platform token

HMA-349049

Long name of Plan is distorted on analysis tab

HMA-348823

Gray space in not updating when user navigates from once page to other page which do not have access rights from fev

HMA-348715

Missing confirmation message while removing the favourite link from 'Remove Favourite' icon

HMA-348595

Platform Installer doesn't show Pre-Summary information during installation

HMA-348541

Extra icon is displayed on left side navigation bar

HMA-348503

User is able to access the Summary and Analysis page of Segment Central from Recent and Favourites options though the permissions are restricted for that user.

HMA-348377

UI for Peoples and Creative Development Tab is different than others when project created from Database Marketing Campaign Template

HMA-348095

PLAN: Tracking tab on plan goes missing when clicked on Analysis tab

HMA-347951

Company Name is different on new & old Ui

HMA-347720

One Campaign Flowchart - Registration to Recent or Favourite doesn't work : error while accessing Mailing

HMA-349432

In the Marketing Object menu, if you create an instance or click an existing instance, it changes the left menu to Planning Workspace and other menus.

HMA-348388

If you click on My Active Invoices or All Invoices, the system navigates to All Active Invoices.

HMA-348325

When you access Active Plans on the Planning workspace, clicking on Remove favorites in Add Plans page redirects to All Plans.

HMA-338387

For version 12.1.3, the copyright year is incorrect in the Fed Response File ResponseFiles.tar.gz.

HMA-330433

User is not able to log in to Platform after upgrade to 12.1.1, in case Deliver is configured.

Workaround:

Execute the following query on Platform database.

select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)

Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions.

If above result in more than one row, contact HCL support to help in executing the following delete query - delete one of the duplicate record of "Deliver_admin " role by running the below query.

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>

For example , for partition id =1

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1

HMA-287926

The installer is considering soft (symbolic) links, while calculating free disk space.

In case, a soft (symbolic) link is created in the installation folder, the installer may report that there is not enough space.

Workaround: Remove the soft link and run the installer again. You can recreate the soft link after installation.

HMA-313650

Platform Scheduled flowcharts are not getting executed after upgrade.

Use the quartzjobtool to update scheduler jobs. This is a required step. If this upgrade tool is not run, any existing scheduled job will fail to start. The quartzjobtool is in the tools\bin directory under Unica Platform installation. Run this utility from the tools\bin directory.

Example command (Windows): quartzjobtool.bat

Example command (Unix): ./quartzjobtool.sh

HMA-312527

An error occurrs during an onplace upgrade from 11.1 to 12.1 with installer. This can be ignored.

HMA-312525

The name of configuration root node is not updated during upgrade from version 11.1 to version 12.1.

Workaround

It can be resolved by running the following query on Unica Platform database:

UPDATE USM_CONFIGURATION set DISPLAY_NAME ='HCL Unica' WHERE INTERNAL_NAME='Affinium';

HMA-304803

Connection read-only mode is not enforceable after the connection has been established." No impact on application side. These can be ignored.

HMA-285272

When user tries to view the license details, if there is no connectivity with the License server, the page will show a message "Internal system error." Instead of a detailed message.

HMA-306114

Distorted Unica menu bar displays in IE, when the browser is not miximized and the Settings menu bar displays more items than that can fit in the browser window

Workaround: To display the menu bar correctly, mouse over the Help top menu or the notification envelope to provide menu.

HMA-244862

Client polling execution thread control is required.

HMA-75443

JMAT: Uninstaller with no option runs in silent mode when product was installed in console mode on Windows.

HMA-186137

LDAP sync fails intermittently. The sync never works until the server is restarted.

HMA-267374

Platform: Cannot resize back to original size for portlet

HMA-268210

Usability - Title missing for SAML NVP attribute for user

HMA-287668

In JBoss, the following warning is logged on JBoss console: Warning "Failed to define class com.sun.jersey.api.json.JSONWithPadding in Module "deployment.Campaign.war:main"

This can be ignored.

HMA-295542

When editing Roles and permissions, session gets aborted with error message ”Your request processed successfully, but the server is unable to send the success message because you submitted the data more than once” if an user clicks on save button more than once.

HMA-305244

Jboss : Getting TimedOut error while deploying Platform war

This is resolved by setting java option -Djboss.as.management.blocking.timeout=3600

HMA-300725

For MariaDB with WAS setup, the following error is a known issue. This can be ignored as in MariaDB JDBC client, the MariaDbConnection class do not support the implementation of setTypeMap() API of JDBC Connection interface.

J2CA0081E: Method cleanup failed while trying to execute method cleanup on ManagedConnection WSRdbManagedConnectionImpl@425c7a23 from resource UnicaPlatformDS. Caught exception: com.ibm.ws.exception.WsException: DSRA0080E: An exception was received by the Data Store Adapter. See original exception message: Not yet supported. with SQL State : null SQL Code : 0

HMA-342933

Contact Central: Contact central details from properties file is not pre populated by installer while upgrade

HMA-343632

NPN: Platform Navigation:Page is displaying as blank during loading time

HMA-344211

NPN: on dashboard SPSS tool tip is not showing(Edge browser)

HMA-344510

Multiple entries is displayed for License details. And if we click on License details from resent menu redirects to configuration page

HMA-344667

NPN: Current menu should be in expanded state and others should be collapsed

HMA-344811

NPN: Plan :Old UI it displays Two menus while neo UI shows one