Uninstalling Marketing Platform and Attribution Modeler

Run the Marketing Platform and Attribution Modeler uninstallers to uninstall Marketing Platform. When you run the Marketing Platform uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.

About this task

When you install HCL® Marketing Software products, an uninstaller is included in the Uninstall_Product directory, where Product is the name of your HCL® product. On Windows™, an entry is also added to the Add or Remove Programs list in the Control Panel.

If you manually remove the files in your installation directory instead of running the uninstaller, the result might be an incomplete installation if you later reinstall an HCL product in the same location. After uninstalling a product, its database is not removed. The uninstaller only removes default files that are created during installation. Any file that is created or generated after installation is not removed.

In addition to the general instructions for uninstalling HCL Marketing Software products, follow the guidelines when you uninstall Marketing Platform:

  • If you have multiple Marketing Platform runtime installations using the same Marketing Platform installation, you must remove network connectivity for the Marketing Platform runtime workstation before you run the uninstaller. Failure to do so uninstalls the configuration data for all the other Marketing Platform runtime installations from Marketing Platform.
  • You can safely ignore any warnings about failure to unregister with Marketing Platform.
  • You can export a copy of your configuration as a precaution before uninstalling Marketing Platform.
  • If you uninstall the Marketing Platform design time environment, after you run the uninstaller, you may need to manually unregister Marketing Platform. Use the configtool utility to unregister full_path_to_Interact_DT_installation_directory\interactDT\conf\interact_navigation.xml.
Note: On UNIX™, the same user account that installed Marketing Platform must run the uninstaller.

Procedure

  1. If you have deployed the Marketing Platform web application, undeploy the web application from WebSphere® or WebLogic.
  2. Stop the Marketing Platform listener.
  3. To drop the Contact Optimization tables from the system table database, run the aco_systab_drop.sql script in the ddl directory under your Marketing Platform installation. If the ddl directory exists in the product installation directory, run the scripts that are provided in the ddl directory to drop tables from the system table database.
  4. Shut down WebSphere or WebLogic.
  5. Stop the processes that are related to Marketing Platform.
  6. If the ddl directory exists in the product installation directory, run the scripts that are provided in the ddl directory to drop tables from the system table database.
  7. Make sure that the HCL SPSS® Modeler Collaboration and Deployment Service (C&DS) is uninstalled.

    Open the Installation Manager and verify that C&DS is uninstalled. If C&DS is not uninstalled, use the HCL Installation Manager to uninstall C&DS.

  8. Complete one of the following steps to uninstall Marketing Platform:
    • Click the Marketing Platform uninstaller that exists in the Uninstall_Product directory. The uninstaller runs in the mode in which you installed Marketing Platform and Attribution Modeler.
    • In a command-line window, navigate to the directory where the uninstaller exists, and run the following command to uninstall Marketing Platform and Attribution Modeler by using the console mode:

      Uninstall_Product -i console

    • If you are uninstalling on a UNIX environment, navigate to the directory where the uninstaller exists, and run the following command to uninstall Marketing Platform:

      ./Uninstall\ Interaction\ History.

      Note: UNIX requires spaces after \.
    • In a command-line window, navigate to the directory where the uninstaller exists, and run the following command to uninstall Marketing Platform and Attribution Modeler by using the silent mode:

      Uninstall_Product -i silent

      When you uninstall Marketing Platform by using the silent mode, the uninstallation process does not present any dialogs for user interaction.

    Note: If you do not specify an option for uninstalling Marketing Platform, the Marketing Platform uninstaller runs in the mode in which Marketing Platform is installed.