Procedure: High Level

About this task

To view and extract a user's personal information, the Marketing Platform Administrator should:

  1. Log on to Marketing Platform.
  2. Go to the user's page and take a screenshot.

To remove personal information, the Marketing Platform Administrator should:

  1. Log on to Marketing Platform, go to the user's page, remove personal information, and save.
  2. Wait for the next automatic user synchronization in Marketing Operations or log on to Marketing Operations and start a manual user synchronization.
    Note: Refer to the HCL Marketing Platform - GDPR Guide > Procedure section for the SQL scripts to be used to remove data.