HCL Unica Interact Documentation

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HCL Unica Interact Documentation

A real-time interaction solution within the Unica suite, designed to personalize customer experiences.
Additionally, it also determine the next best action for customer engagement across various channels, such as websites, call centers, point-of-sale systems, ATMs, and kiosks.

Version 25.1.1

What's New:

Segment Central Integration with Interact Runtime
Interact DT logs access from UI
Capability to browse Live sessions
Miscellaneous Enhancements

Version 25.1.0

What's New:

Support for SAML Authentication
Support of Multiple Partitions
Date Manipulation in Macros
Angular Upgrade
Custom Macros

Version 12.1.9

What's New:

Real-time Personalization (beta)
Support for multiple partitions
Event Pattern states enhancements
Miscellaneous enhancements
Defect fixes

Version 12.1.8

What's New:

PostgreSQL support
Enhancements in FlexOffers
Delayed actions for event patterns
Miscellaneous enhancements
Defect fixes

Version 12.1.7

What's New:

Aggregation of Event Parameters
Complex Conditions in Trigger Actions
Support of Redis
Miscellaneous enhancements
Defect fixes

Version 12.1.6

What's New:

Offer and Rule Scheduling
Complex Filters in FlexOffers
Support of Time in Macros
Support of Redis
Miscellaneous enhancements

Version 12.1.5

What's New:

Enhanced Coverage Analysis
Data Governance
In-place Offer Summary View
Timezone Support on Most Objects
Miscellaneous enhancements

Version 12.1.4

What's New:

Personalization Playback – Phase 2
Enhancements to Smart Strategy UI
Tighter integration with Contact Central
Reusable Events and Patterns
More Options for Handling Duplicate Offers

Version 12.1.3

What's New:

Personalization Playback
Enhancements to Smart Strategy UI
Log4j Security vulnerability fixes
Elasticity on some gateways
API for GDPR

Version 12.1.2

What's New:

Enhanced Triggered Actions
Support of offer lists in FlexOffers
Enhancements to event patterns
Integration with Contact Central
Support of SSDB offer attributes

Version 12.1.1

What's New:

Support of offer lists in strategies
Enhanced Integration of Interact and Deliver
Enhancements to FlexOffers
More flexible use of segments
Addition of FORMAT macro

Version 12.1.0

What's New:

FlexOffers
A/B Testing
Integration with Unica Journey
New and Enhanced REST APIs
Improvements to Strategy

Version 12.0.0

What's New:

Strategy UI Redesign
Using Campaign Segments in Strategies
Cross Session Contact Events
Out-of-the-box Gateways
Macro Support for Dimensional Fields

Version 12.1.10

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