Welcome
User Guide
Unica Interact provides documentation and help for users, administrators, and developers.
Design Time Log Viewer
From 25.1.1, the Design Time user interface now includes a built-in Log Viewer that allows users to view and download server logs directly from the interface. This enhancement makes it easier to diagnose issues quickly without connecting to the server file system.

Unica Interact
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System Requirements
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Upgrade Guide
Administrator Guide
Unica Interact provides documentation and help for users, administrators, and developers.
User Guide
Unica Interact provides documentation and help for users, administrators, and developers.
- Unica Interact overview
  Unica Interact is an interactive engine that targets personalized offers to visitors of inbound marketing channels. You can configure Unica Interact to be behavioral, strictly event-based, situational, strategic, and so on. Unica Interact is a module within the Unica suite of tools.
- Marketing Campaign
  Designing the Unica Interact configuration is a multi-step process that involves many people in your organization. You work with the Unica Interact user interface, the Unica Interact API, and Unica Campaign flowcharts to configure your interactive marketing campaign.
- Interactive channels
  An interactive channel is a representation of a client-facing touchpoint that is used to coordinate all of the objects, data, and server resources that are involved in interactive marketing.
- About interactive flowcharts
  Interactive flowcharts are similar to Unica Campaign batch flowcharts when used to create strategic segments.
- Strategies and treatment rules
- FlexOffers
- Events and Event Patterns
- Gateways
  This section provides details on the new user interface developed for Gateways.
- Use triggered messages to send offers to different channels
  You can use triggered actions to deliver offers to a different touchpoints than the one where the request was sent in Unica Interact. These offers are triggered by predefined user events and event patterns.
- Understanding deployment to runtime servers
  Deployment is how you transfer all the configuration that you define in the design environment to the runtime server groups. Deployment is grouped by interactive channel. When you deploy an interactive channel, you are sending all the data that is associated with an interactive channel to the selected runtime server group. This is why, when you are creating interactive channels, you must define the production runtime servers and the non-production (testing) runtime servers.
- Simulator and Coverage analysis
  You can run simulations in design time to easily test the events, event patterns, and strategies you defined for your interactive channel to make sure you receive the results you are expecting in runtime.
- Personalization Playback
  Marketers can use Personalization Playback to review activities that are the outcome of existing campaigns. Personalization Playback shows the aggregated user activities grouped by audience, offers, and segments. It also includes capabilities to drill-down for activity details such as profile attributes, session attributes, API history, event patterns status, delivered and disqualified offers for Interact APIs.
- Custom Macro Expressions
  By leveraging external callouts, macros eliminate the need for complex UI configuration and provide flexibility in defining reusable logic.
- Profile data governance
  Profile data may contain sensitive information. It was expected that Interact systems needed a mechanism so that the admins could configure the columns that are sensitive, and the level of data protection required. Admin users can choose to hide or mask the sensitive columns.
- Design Time Log Viewer
  From 25.1.1, the Design Time user interface now includes a built-in Log Viewer that allows users to view and download server logs directly from the interface. This enhancement makes it easier to diagnose issues quickly without connecting to the server file system.
  - Log4j Settings in Design Time User Interface
    You can now configure Log4j loggers directly from the Design Time user interface.
- About the Interact List process in batch flowcharts
  When Unica Interact is installed, the Interact List process is available in batch flowcharts. Similar to the Call List and Offer List processes, the Interact List process allows you to specify which offers are served to which visitors to your interactive site. This provides you with the ability to target offers to entire audience levels, target specific individual audience members, or suppress offers from specific audience members by using table-driven features.
- About Interact reporting
  Unica Interact is integrated with Unica reporting to deliver comprehensive Cognos® reports in Unica Interact.
Tuning Guide
An installation of Unica Interact consists of several components including third-party tools (such as web application servers, databases, and load balancers) and components such as Unica Platform and Unica Campaign. All of these components have several properties, features, and settings you can configure to improve performance.
System Tables
Reports
Macros for HCL Unica
Macros can be used in Unica Campaign and Unica Interact to enhance your flowcharts.
GDPR Guide
Unica Interact provides documentation and help for users, administrators, and developers.
Rest API Guide
Licensing Guide
PDFs
Glossary
Notices

Design Time Log Viewer

From 25.1.1, the Design Time user interface now includes a built-in Log Viewer that allows users to view and download server logs directly from the interface. This enhancement makes it easier to diagnose issues quickly without connecting to the server file system.

Capabilities

View Logs in Real Time
- Users can open the Log Viewer to inspect the latest Design Time logs.

Search Logs (Literal or Wildcard Search)

You can search within the log content using:

Literal search – exact text match
Wildcard search – flexible pattern match using * or ?.

Examples:


Search Type	Example	Description
Literal	Error connecting to DB	Returns only entries that contain this exact phrase.
Literal	interactDT.log	Finds log lines containing this exact filename.
Wildcard	Error*DB	Matches patterns like `Error occurred while connecting to DB` or `Error: unable to reach DB`.
Wildcard	*timeout?	Matches `timeout1`, `timeoutA`, but not `timeoutXYZ`.
Wildcard	WARN*	Returns all lines that start with `WARN`.

Download Logs
- Logs can be downloaded directly from the UI.
Maximum File Size Enforcement (100 MB)
- The system enforces a maximum download size of 100 MB.
- If the log size exceeds this limit, a confirmation popup prompts the user:
```
Download file size exceeds 100 MB. Do you want to download only the latest interactDT.log?
```
- Users can choose whether to continue downloading a fresh, truncated log file.

Using Design Time Log Viewer

Navigate to Settings → Interact Settings.
Click on Diagnostics.
Click Interact Design Time Logs to inspect current server logs.
Click Download to export the file.
If log size is greater than 100 MB, respond to the popup prompt:
- Yes – Download a fresh (newly generated) log file.
- No – Cancel the download.

Note:

This feature does not modify the existing logging configuration.
Log downloads may take longer if the server is under heavy load.