Welcome
Upgrade Guide
Upgrade Guide
Planning the Unica Interact upgrade
Upgrade your installation of Unica Interact after understanding the guidelines that are specific to your current version of Unica Interact.

Unica Interact
Release Notes
System Requirements
Installation Guides
Upgrade Guide
- Upgrade Guide
  - Upgrade overview
    An upgrade of Unica Interact is complete when you upgrade, configure, and deploy Unica Interact. The Unica Interact Upgrade Guide provides detailed information about upgrading, configuring, and deploying Unica Interact.
  - Planning the Unica Interact upgrade
    Upgrade your installation of Unica Interact after understanding the guidelines that are specific to your current version of Unica Interact.
    - Prerequisites
      Before you install or upgrade any Unica product, you must ensure that your computer complies with all of the prerequisite software and hardware.
    - Upgrade prerequisites for all Marketing Software products
      Meet all requirements for permissions, operating system, and knowledge correctly before you upgrade Interact to ensure a seamless upgrade experience.
    - Unica Interact upgrade tools
      You must upgrade the runtime environment and the design time environment when you upgrade Unica Interact. Run the Unica Interact upgrade tools to upgrade system tables, contact and response history tables, and Unica Interact user profile tables.
    - Unica Interact upgrade worksheet
      Use the Unica Interact upgrade worksheet to gather information about the database that contains your Unica Interact upgrade system tables and about other Unica products that are required for upgrading Unica Interact.
    - Correcting the registry file when upgrade installation fails
      If installation fails because the installer could not detect the base version of your installed product, you can correct the registry file as described here.
  - Upgrading Unica Interact
    You can upgrade Unica Interact by overwriting your existing Unica Interact installation. If you cannot upgrade your current version of Unica Interact directly, you must install Unica Interact in a new location.
  - Uninstalling Unica Interact
    Run the Unica Interact uninstallers to uninstall Unica Interact. When you run the Unica Interact uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - configTool
    The properties and values on the Configuration page are stored in the Unica Platform system tables. You can use the configTool utility to import and export configuration settings to and from the system tables.
Administrator Guide
Unica Interact provides documentation and help for users, administrators, and developers.
User Guide
Unica Interact provides documentation and help for users, administrators, and developers.
Tuning Guide
An installation of Unica Interact consists of several components including third-party tools (such as web application servers, databases, and load balancers) and components such as Unica Platform and Unica Campaign. All of these components have several properties, features, and settings you can configure to improve performance.
System Tables
Reports
Macros for HCL Unica
Macros can be used in Unica Campaign and Unica Interact to enhance your flowcharts.
GDPR Guide
Unica Interact provides documentation and help for users, administrators, and developers.
Rest API Guide
Licensing Guide
PDFs
Glossary
Notices

Planning the Unica Interact upgrade

Upgrade your installation of Unica Interact after understanding the guidelines that are specific to your current version of Unica Interact.

Unica Interact supports the following upgrade paths:

12.1.x → 12.1.11
12.1.0.x → 12.1.11

Customers on versions 10.1.x / 11.x.x / 12.0.0.x must:

perform a Fast Upgrade from existing version to version 12.1.0 (for more information, see HCL Unica 12.1.0 Fast Upgrade Guide).
perform an in-place upgrade from version 12.1.0 to version 12.1.11.