Support & Contact Information

Getting Help

For CLI Tool Issues:

  • Check this documentation first
  • Review troubleshooting section
  • Check Detect backend logs: %CATALINA_HOME%/logs/detect.log
  • Check Platform logs: %UNICA_PLATFORM_HOME%/logs/unica_platform.log

For Configuration Issues:

  • Verify services are running (Platform, Detect, MariaDB)
  • Check OAuth2 credentials are valid
  • Review user permissions in Platform

For Production Support:

  • Contact HCL Unica Support: https://support.hcltechsw.com/
  • Reference KB articles for Unica Detect
  • Open support ticket with detailed error messages and logs

Community Resources

  • HCL Community Forums: https://community.hcltechsw.com/
  • Product Updates: HCL Unica product announcements
  • Best Practices: HCL Unica Knowledge Base