Support & Contact Information
Getting Help
For CLI Tool Issues:
- Check this documentation first
- Review troubleshooting section
- Check Detect backend logs:
%CATALINA_HOME%/logs/detect.log - Check Platform logs:
%UNICA_PLATFORM_HOME%/logs/unica_platform.log
For Configuration Issues:
- Verify services are running (Platform, Detect, MariaDB)
- Check OAuth2 credentials are valid
- Review user permissions in Platform
For Production Support:
- Contact HCL Unica Support: https://support.hcltechsw.com/
- Reference KB articles for Unica Detect
- Open support ticket with detailed error messages and logs
Community Resources
- HCL Community Forums: https://community.hcltechsw.com/
- Product Updates: HCL Unica product announcements
- Best Practices: HCL Unica Knowledge Base