System Requirement and Compatibility

System requirements and compatibility for Detect. Also learn about the supported browsers and minimum resolution for the service.

Where to find complete system requirement and compatibility information

You can also access this document from HCL Software portal.

Prerequisites for using Detect

Before you begin using Detect, confirm that your environment meets the following requirements:

  • For an improved user experience, use at least a 21-inch screen.
  • For an improved user experience, set your screen resolution to 1600x900. Lower resolutions can result in some information not being properly displayed. If you use a lower resolution, maximize the browser window to see more content.
  • A mouse is best for navigating in the user interface.
  • Do not use the browser controls to navigate. For example, avoid using the Back and Forward buttons. Instead, use the controls that are in the user interface.
  • If pop-up blocker (ad blocker) software is installed on the client machine, Detect might not function properly. For best results, disable pop-up blocker software while running Detect.
  • Ensure that the technical environment meets the minimum system requirements and the supported platforms. For more information, see the Prerequisites document.
  • The correct browser and versions must be used.
  • Clear the browser cache after installation. This only needs to be done once, after the application is updated.
Important: Do not use any other method to open multiple sessions. For example, do not open a new tab; do not open another browser session from the Start menu or desktop icon; and do not use File > New Window in Microsoft Internet Explorer. These methods can corrupt information that is shown in the application.