Other Software Support and Configurations
Client Web Browser Support
| Browser(a,c) | Operating System |
|---|---|
| Safari(b) Version 26.1 (20622.2.11.119.1) | MacOS: Sequoia version 15.6.1 |
| Google Chrome for Business edition Version 140.0.7339.81 (Official Build) (64-bit). | Windows7 SP1, Windows 8 SP1, Windows 10 |
| Microsoft Edge Version 142.0.3595.94 (Official Build) (64-bit). | Windows 10 |
Supported Resolution
For an improved user experience, set your screen resolution to 1600 x 900 and set "Size of the text, apps, and other items" under "Display Setting" > "Scale and layout" to 100%. Lower resolutions can result in some information not being properly displayed. If you use a lower resolution, maximize the browser window to see more content.
Performance
The use of a virtual machine adds software overhead that may affect performance and/or scalability. Any statements on expected product performance on a hardware platform cannot be interpreted to apply to a virtual machine running on the same hardware platform.
Troubleshooting Issues
HCL Technical Support is unable to accept virtual images from customers as troubleshooting tools due to licensing concerns with respect to third-party software products, which might be included in those images.
Should HCL customers who use its products inside a virtual machine experience issues, HCL customers will not be required to recreate and troubleshoot every issue in a non-virtualization environment. However, HCL does reserve the right to request our customers to diagnose certain issues in a supported operating system environment without the virtual image. HCL will make this request only when there is reason to believe that the virtual environment is a contributing factor to the issue.