Other Software Support and Configurations

Client Web Browser Support

Browser(a,c) Operating System
Safari(b) Version 26.1 (20622.2.11.119.1) MacOS: Sequoia version 15.6.1
Google Chrome for Business edition Version 140.0.7339.81 (Official Build) (64-bit). Windows7 SP1, Windows 8 SP1, Windows 10
Microsoft Edge Version 142.0.3595.94 (Official Build) (64-bit). Windows 10

Adobe Acrobat Support

Annotations using the Adobe Acrobat markup feature in Unica Plan are supported only on the following browsers:
Browser(a) Operating System Adobe Acrobat
Internet Explorer 11 (32-bit and 64-bit)

Windows 7 SP1, Windows 8 SP1, Windows 10

 Adobe Acrobat Pro 2022

Supported Resolution

For an improved user experience, set your screen resolution to 1600 x 900 and set “Size of the text, apps, and other items” under “Display Setting” > “Scale and layout” to 100%. Lower resolutions can result in some information not being properly displayed. If you use a lower resolution, maximize the browser window to see more content.

Directory Server Support

Directory Server Host Operating System
Microsoft Active Directory(a)2012, 2012R2, 2016 Windows
Oracle (Sun) ONE Directory Server Enterprise Edition 11gR2 All OS
IBM Security Directory Server (formerly known as Tivoli Directory Server) 10.0.3 All OS
Note:

Windows Integrated Login is available only for HCL Unica products installed on Windows systems through IIS deployment. For details, contact HCL Support.

Authentication Provider Support

Authentication Provider Host Operating System
Windows Active Directory Server 2012, 2012R2, 2016 Windows

CASingle Sign On (formerly known as Siteminder) (b)

12.5		 All OS

IBMSecurity Access Manager (Formerly known as Tivoli Access Manager for eBusiness) (a)(b) 9.0.4,

8.0.1.3		 All OS

Federated Single Sign-On based on SAML 2.0

standards(c)		 All OS
Note:
  1. IBM Security Access Manager (formerly known as Tivoli Access Manager for eBusiness) v8.0.1.3 is compatible with HCL Unica as authentication provider.
  2. Unica Centralized Offer Management, Unica Interact, and Unica Plan work with HTTP methods such as GET, PUT, POST, PATCH, and DELETE. By default, these HTTP methods are not enabled on ISAM and Siteminder. For these Unica products to work with ISAM and Siteminder enable these methods.
  3. Unica Journey does not support Federated Single Sign-On based on SAML 2.0.

Kafka Support

Type Description
Message Queue Support For Interact Triggered Messages and Activity orchestrator, Apache Kafka 2.2.2, Kafka 3.4.0, 3.9.0, or later is supported. If Apache Kafka is deployed in a cluster, then Apache ZooKeeper 3.5.5, 3.6.3, or higher is supported.
Kafka Support for Unica Content Integration Optionally, in addition to in-memory mode, the Autosync feature for Content Integration framework can work with Kafka version 2.13-2.8.1 and Kafka 3.4.0, 3.9.0.
Unica Deliver Optional. Kafka version 2.13-2.8.1. Kafka version 3.4.0 and 3.9.0 is also supported for Deliver RCT to process responses. Refer Unica Deliver Startup and Admin Guide on how to configure Kafka for Response and Contact tracker utility.
Kafka Support for Unica Interact Kafka version 3.9.0 is also supported for Unica Interact.

Open SSL Configurations

In release 25.1.0.1 , for Unica Campaign, we have upgraded the OpenSSL library from v3.0.7 to v3.0.16.

When upgrading Campaign to release 25.1.1, add the following environment variables based on the operating system:
Microsoft Windows Add these variables in cmpServer.bat.

set OPENSSL_CONF=<CAMPAIGN_HOME>/bin/openssl.cnf

set OPENSSL_MODULES=<CAMPAIGN_HOME>/bin
Unix-based Operating Systems Add these variables in setenv.sh on RHEL, SuSE, and AIX.

export OPENSSL_CONF=<CAMPAIGN_HOME>/bin/openssl.cnf

export OPENSSL_MODULES=<CAMPAIGN_HOME>/bin

Redis Support for Unica Interact

Optionally, in addition to Distributed Ignite caching mechanism, the distributed caching feature on the Cloud-native environment for Unica Interact works with Redis version 6.0.

Reporting Server Support

Product Reporting Tool Supported System tables

Unica Campaign

Unica Interact

Unica Plan

Unica Deliver

 IBM Cognos Analytics 12.0.3, 12.0.4 (a)
  • DB211.1, 11.5
  • Oracle12.1.0.1, 12.1.0.2, 12.2.0.1 ,19(12.2.0.3), 19.3.0.0.0
  • SQLServer 2014, 2016 SP1, 2017, 2019
Unica Campaign(d) UnicaDeliver(d) Open Insights
  • DB2 11.1, 11.5
  • Oracle 12.1.0.1, 12.1.0.2, 12.2.0.1 , 19(12.2.0.3) , 19.3.0.0.0
  • SQL Server 2014, 2016 SP1, 2017, 2019
Unica Campaign

Unica Centralized Offer Management

Unica Deliver

Unica Interact

Unica Journey

Unica Plan

 Superset
  • Microsoft SQL Server
  • IBM DB2
  • MariaDB
  • Oracle
  • PostgreSQL
Note: Unica Deliver does not support PostgreSQL.
Note:
  1. IBM Cognos Analytics 12.0.3 and 12.0.4 is supported with the following caveats:
    • IBM Cognos Analytics 12.0.3 server requires 32-bit Oracle client libraries to connect to Oracle database server (32-bit or 64-bit).
    • IBM Cognos Analytics 12.0.3 server requires 32-bit DB2 client libraries to connect to DB2 database server (32-bit or 64-bit).
    • IBM Cognos Analytics 12.0.3 server requires 32-bit SQL Server client libraries to connect to SQL Server database server (32-bit or 64-bit).
    • A separate reporting server is required and the minimum system requirements can be found in the IBM Cognos Analytics 12.0.3 and 12.0.4 Installation and Configuration Guide. IBM Cognos Analytics also requires a web server. For full compatibility information for IBM Cognos Analytics 12.0.3 and 12.0.4, see:
      http://www-01.ibm.com/support/docview.wss?uid=swg27047186
  2. From Unica 12.1.2 release, Google Looker on-premises version 21.4.22 is supported for Campaign and Deliver Open Insights Offering. Please note, Unica does not support Google Looker Cloud version. Unica supports Oracle, IBM DB2, and SQL Server databases Open data model for Campaign and Deliver products.

Virtualization Software Support

With every HCL Unica release, HCL Unica products are certified for a specific set of operating systems as listed in this guide. HCL Unica also recognizes the growing presence of hardware virtual machine software and OS-level virtualization software (for example, VMWare, Microsoft Virtual Server, Solaris Containers) in customer environments. Following sections, outline our support policy on the same.

Support of Virtualization Environments

HCL supports customers who run its products on any of the listed operating systems, irrespective of whether they are running a virtual machine in their environment. HCL supports any product-specific issues that occur while running within a virtual machine; however, HCL does not rigorously test our products inside of any virtual machine. As a result, virtual machines are supported as a compatible environment.

Virtualization software vendors support a set of certified operating systems and hardware. The customer and the virtual machine vendors are responsible for any interactions and/or issues that arise at the hardware or operating system layer as a result of their use of the virtualization software.

Performance

The use of a virtual machine adds software overhead that may affect performance and/or scalability. Any statements on expected product performance on a hardware platform cannot be interpreted to apply to a virtual machine running on the same hardware platform.

Troubleshooting Issues

HCL Technical Support is unable to accept virtual images from customers as troubleshooting tools due to licensing concerns with respect to third-party software products, which might be included in those images.

Should HCL customers who use its products inside a virtual machine experience issues, HCL customers will not be required to recreate and troubleshoot every issue in a non-virtualization environment. However, HCL does reserve the right to request our customers to diagnose certain issues in a supported operating system environment without the virtual image. HCL will make this request only when there is reason to believe that the virtual environment is a contributing factor to the issue.