Reporting Server Support
| Product | ReportingTool | SupportedSystem tables |
|---|---|---|
| Unica Campaign(a), Unica Interact, Unica Deliver(a), Unica Centralized Offer Management (a) | Insight 4.20.0 |
|
| Unica Plan | Insight 4.20.0 |
|
| Unica Collaborate | Insight 4.20.0 |
|
| Unica Campaign(c) UnicaDeliver(c) | Open Insights |
|
| Unica Campaign Unica Plan Unica Deliver Unica Journey |
Superset | Unica Campaign and Unica Deliver
Unica Journey and Unica Plan
|
- Unica Insights Reports must be deployed only on Apache Tomcat version 9 (9.0.109) or on Red Hat JBoss EAP 7.4.8 GA. Deployment of Unica Insights Reports is not supported on Apache Tomcat 10.1.50 and Jboss EAP 8.1.0.
- Unica Insights reports are supported with MariaDB for Unica Campaign, Unica Plan, Unica Deliver, Unica Interact, and Unica COM.
- Unica Insights reports is supported with PostgreSQL for Unica Plan.
- Multilingual Unica Insights reports are supported for Unica Campaign and Unica Deliver.
- From Unica 12.1.2 release, Google Looker on-premises version 21.4.22 is supported for Campaign and Deliver Open Insights Offering. Please note, Unica does not support Google Looker Cloud version. Unica supports Oracle, IBM DB2, and SQL Server databases Open data model for Campaign and Deliver products.
Virtualization Software Support
With every HCL Unica release, HCL Unica products are certified for a specific set of operating systems as listed in this guide. HCL Unica also recognizes the growing presence of hardware virtual machine software and OS-level virtualization software (for example, VMWare, Microsoft Virtual Server, Solaris Containers) in customer environments. Following sections, outline our support policy on the same.
Support of Virtualization Environments
HCL supports customers who run its products on any of the listed operating systems, irrespective of whether they are running a virtual machine in their environment. HCL supports any product-specific issues that occur while running within a virtual machine; however, HCL does not rigorously test our products inside of any virtual machine. As a result, virtual machines are supported as a compatible environment.
Virtualization software vendors support a set of certified operating systems and hardware. The customer and the virtual machine vendors are responsible for any interactions and/or issues that arise at the hardware or operating system layer as a result of their use of the virtualization software.
Performance
The use of a virtual machine adds software overhead that may affect performance and/or scalability. Any statements on expected product performance on a hardware platform cannot be interpreted to apply to a virtual machine running on the same hardware platform.
Troubleshooting Issues
HCL Technical Support is unable to accept virtual images from customers as troubleshooting tools due to licensing concerns with respect to third-party software products, which might be included in those images.
Should HCL customers who use its products inside a virtual machine experience issues, HCL customers will not be required to recreate and troubleshoot every issue in a non-virtualization environment. However, HCL does reserve the right to request our customers to diagnose certain issues in a supported operating system environment without the virtual image. HCL will make this request only when there is reason to believe that the virtual environment is a contributing factor to the issue.