Welcome
Upgrade Guide
Upgrade Guide
Planning the Unica Campaign and Unica Optimize upgrade
You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.

Unica Campaign
Release Notes
System Requirements
Installation Guides
Upgrade Guide
- Upgrade Guide
  - Upgrade overview
    An upgrade of Unica Campaign and Unica Optimize is complete when you upgrade, configure, and deploy and configure Unica Campaign and Unica Optimize. The Unica Campaign Upgrade Guide provides detailed information about upgrading, configuring, and deploying Unica Campaign and Unica Optimize.
  - Planning the Unica Campaign and Unica Optimize upgrade
    You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.
    - Prerequisites
      Before you install or upgrade any Unica product, you must ensure that your computer complies with all of the prerequisite software and hardware.
    - IBM SPSS Modeler Advantage Enterprise Marketing Management Edition replaces PredictiveInsight
      If you previously used PredictiveInsight, you can no longer use the legacy Model and Score process boxes in Unica Campaign.
    - Backing up Unica Campaign
      You must back up your current installation of Unica Campaign before upgrading Unica Campaign. Backing up your current installation of Unica Campaign ensures that you can restore your installation of Unica Campaign to a known working state if any issues occur during the upgrade process. You can back up your installation of Campaign manually or automatically when you run the installers.
    - Exporting configuration settings
      You can use the configuration settings of your current installation of Unica Campaign for the upgraded version of Unica Campaign. Use the configTool utility to export your Unica Campaign configuration parameters before upgrading. Specify and make a note of the unique file name and location of the exported.xml file that the configTool utility creates, so you can locate the file after the upgrade process is complete.
    - Pre-upgrade check utility
      Before you upgrade Unica Campaign, use the preUpgradeTool utility to identify any issues or inconsistencies in the file system and database. Running the utility is optional, but recommended.
    - Upgrade log
      acUpgradeTool writes processing details, warnings, or errors to a log file. You can adjust the location and verbosity level for the log file by editing the setenv script file before you run the upgrade tool. The setenv file is stored in the same folder as the upgrade tool.
    - Upgrade prerequisites for all Unica products
      Meet all requirements for permissions, operating system, and knowledge correctly before you upgrade Campaign to ensure a seamless upgrade experience.
    - Unica Campaign Upgrade worksheet
      Before running acUpgradeTool, you must gather information about your Unica Campaign and Optimize installation.
  - Upgrading Unica Campaign and Unica Optimize
    You can either upgrade Unica Campaign from version 12.1.10 to version 25.1, or perform a clean installation of version 25.1.1 directly.
  - Upgrade considerations to Deliver
  - Deploying Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for your Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in Deliver
    Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Upgrading to a clustered listener environment
    Follow these instructions if you want to upgrade your existing single-listener configuration for Unica Campaign to a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.
- Fast Upgrade Guide
User Guide
Unica Campaign is a web-based solution that enables you to design, run, and analyze direct marketing campaigns.
Administrator Guides
Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
API Guides
Reports
Developer Guides
Campaign and SPSSMA
Integration guides
GDPR Guide
There are several basic concepts that can help you understand how to use Unica Campaign to create and manage marketing campaigns.
Licensing Guide
PDFs
Glossary
Notices

Planning the Unica Campaign and Unica Optimize upgrade

You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.

Procedure

If you are already on version 25.1.0 or 25.1.0.1,
- perform an in-place upgrade from 25.1.0/25.1.0.1 → to 25.1.1.
If your existing version is 12.1.10, you can upgrade as follows:
- Option 1 - In-place Upgrade: Perform the upgrade as mentioned in the following steps:
  - perform an in-place upgrade from 12.1.10 to 25.1.0.
  - perform an in-place upgrade from version 25.1.0 to version 25.1.1.
- Option 2 - Fast Upgrade
  - Perform a Fast Upgrade from 12.1.10 to 25.1.1 (for more information, see HCL Unica 25.1.1 Fast Upgrade Guide).
If your existing version is between 12.1.0 to 12.1.9, you can upgrade as follows:
- Option 1 - In-place Upgrade: Perform the upgrade as mentioned in the following steps:
  - perform an in-place upgrade (if the existing version is between 12.1.0 to 12.1.9) to version 12.1.10.
  - perform an in-place upgrade from version 12.1.10 to version 25.1.0.
  - perform an in-place upgrade from version 25.1.0 to version 25.1.1.
- Option 2 - Fast Upgrade
  - Perform a Fast Upgrade from your existing version (if the existing version is between 12.1.0 to 12.1.9) to 25.1.1 (for more information, see HCL Unica 25.1.1 Fast Upgrade Guide).
If you are on any version earlier than 12.1.0, you can upgrade as follows:
- Option 1 - In-place Upgrade: Perform the upgrade as mentioned in the following steps:
  Note: Versions earlier than 10.1.x are not supported.
  - perform a Fast Upgrade from version 10.1.x / 11.x.x / 12.0.x.x to version 12.1.0 (for more information, see HCL Unica 12.1.0 Fast Upgrade Guide)
  - perform an in-place upgrade from version 12.1.0 to version 12.1.10.
  - perform an in-place upgrade from version 12.1.10 to version 25.1.0.
  - perform an in-place upgrade from version 25.1.0 to version 25.1.1.
- Option 2 - Fast Upgrade
  - Perform a Fast Upgrade from your existing version to 25.1.1 (for more information, see HCL Unica 25.1.1 Fast Upgrade Guide).
    Note: Existing version cannot be earlier than 10.1.x.