- Packaging flowchart files for troubleshooting
If you need help from HCL to troubleshoot a flowchart, you can automatically collect relevant data to send to the Technical Support.
- Error saving flowchart after deleting an offer used in a process
Problem or error: When you save a flowchart after deleting an offer that is used in one of the flowchart's process boxes, Unica Campaign displays an integrity constraint error.
- A merge of two Select processes gives unexpected results
Problem or error: When two Select processes are merged using the Match (AND) on include option in the Merge process, the results do not equal the results from an equivalent single Select process.
- Raw SQL in midstream Select or Segment process requires <TempTable> token
When raw SQL is used in a Select or Segment process with an input cell, you should use the <TempTable> token to join against the incoming cell IDs. Not using the <TempTable> token might result in longer execution times.
- <TempTable> use warning is not displayed if data source is changed to enable use of temp tables
When you use raw SQL, you should use <TempTable> tokens.
- Optimize process not cleaned up properly after crash
Problem or error: If a flowchart containing an Optimize process crashes with the Optimize process running, the Optimize process is not cleaned up, and the Optimize session in which it is participating reports that a campaign is still running (Optimize will not run the session).
- Problem profiling offer and cell UCGFs
In contact processes, the profile function does not work on offer or cell Unica Campaign-generated fields (UCGFs).
- Error: SERVER ignored previous N messages (server busy)
Problem or error: The following message appears in the flowchart log: SERVER ignored previous N messages (server busy)
- Branch or process flowchart runs are not displayed on the Monitoring page
Only flowcharts that are run in their entirety appear on the Monitoring page.
- Monitoring page does not display running flowcharts with WebSphere 6.1 and two nodes
Problem or error: The Unica Campaign Monitoring page fails to display any running flowcharts in a Unica Campaign environment with the WebSphere 6.1 application server and two nodes.
- How to shut down the server when flowcharts use triggers
Problem or error: What issues should I be aware of when I must shut down the server on which Unica Campaign is installed, and I have flowcharts that use triggers?
- Problem setting up a trigger with a wildcard on UNIX
Problem or error: The following trigger did not work: /campaign/bin/unica_actrg -p 4664 * go
- Precision loss with large numbers or non-integer values
Problem or error: Due to limitations of the data types used in Unica Campaign, precision loss can occur in a number of circumstances.
- Data-driven offer attributes are not validated
Unica Campaign does not perform validation on parameterized offer attribute values. For example, if the offer expiration date is parameterized and is populated from a table data field with a date value in the past, this is allowed.
- Length of numeric database columns is changed on export
Problem or error: Numeric database columns of length N are changed to length N+7 in the data dictionary file (.dct file).
- Cannot print flowcharts with Internet Explorer Print function
Problem or error: Flowcharts cannot be printed using the Internet Explorer Print function.
- Wrong sort order error in the flowchart log file
Problem or error:"Wrong sort order" entries appear repeatedly in the flowchart log file.
- Segment process displays Error 11302
Problem or error: After running a Segment process, Unica Campaign displays the following error: Error 11302: No more records.
