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Upgrade Guide
Upgrade Guide
Unica Platform utilities
This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
The RCT script

Upgrade Guide
- Upgrade Guide
  - Upgrade overview
    An upgrade of Unica Campaign and Unica Optimize is complete when you upgrade, configure, and deploy and configure Unica Campaign and Unica Optimize. The Unica Campaign Upgrade Guide provides detailed information about upgrading, configuring, and deploying Unica Campaign and Unica Optimize.
  - Planning the Unica Campaign and Unica Optimize upgrade
    You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.
  - Upgrading Unica Campaign and Unica Optimize
    You can upgrade Unica Campaign and Unica Optimize to version 12.0 from version 11.1.0 only.
  - Upgrade considerations to Deliver
  - Deploying Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for your Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in Deliver
    Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
    - Platform utilities
      This section describes the Unica Platform utilities, with functional details, syntax, and examples.
    - The RCT script
    - The MKService_rct script
      The MKService_rct script adds or removes the Response and Contact Tracker (RCT) as a service. Adding the RCT as a service restarts the RCT every time you restart the computer where you have installed the RCT. Removing the RCT as a service prevents the RCT from restarting automatically.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Upgrading to a clustered listener environment
    Follow these instructions if you want to upgrade your existing single-listener configuration for Unica Campaign to a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

Unica Deliver Response and Contact Tracker (RCT) script

Use this script to run and check the status of the Response and Contact Tracker (RCT).

This script is located in the bin directory under your Unica Deliver installation. The Unica Deliver directory is a sub-directory in the Unica Campaign directory.

In UNIX™ or Linux™ environments run the script as rct.sh.

In Windows™, run the script from the command line as rct.bat.

Syntax

rct [ start | stop | check ]

Commands

start

Start the RCT

stop

Stop the RCT

Options

check

Check the status of the connection between the RCT and HCL Unica.

Examples

To start the RCT on Windows™.
rct.bat start
To stop the RCT on Windows™.
rct.bat stop
In a Linux™ environment, to determine if the RCT is connected to HCL Unica.
rct.sh check
Depending on the status of your system, the output of this command might look like this:
```
C:\<UNICA_HOME>\Campaign\Deliver\bin>rct check
Testing config and connectivity for partition partition1
Succeeded | Partition: partition1 - Hosted Services Account ID: 
asm_admin
```

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