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Administrator Guides
Administrator Guide
The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
Unica Campaign log files
Unica Campaign records information in several different log files.
Windows event logs
When Unica Campaign is installed on Microsoft�� Windows��, you can optionally log events to the Windows event log for troubleshooting purposes.

Administrator Guides
- Administrator Guide
  The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Unica Campaign administration overview
    The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Security in Unica Campaign
    Security policies control user access to the objects and features in Unica Campaign.
  - Database table administration
    Unica Campaign administrators must perform initial one-time tasks and routine administration tasks that pertain to database tables.
  - Customizing campaigns
    Administrators can customize campaigns by using custom campaign attributes, initiatives, and products.
  - Offer template concepts
    Before administrators perform offer template management tasks, there are several important concepts to understand.
  - About audience level administration
    Unica Campaign is delivered with a single audience level called Customer. You can define any additional audience levels that you need. Audience levels let flowchart designers target specific groups, such as Households, in marketing campaigns.
  - Before you begin working with contact history
    Contact history is stored in the Unica Campaign system database in separate tables by audience level. Therefore, you need to set up audience levels before you begin working with contact history.
  - Response history administration
    Before you begin working with response history, you should read the audience level administration topics and set up required audience levels.
  - Monitoring and controlling flowchart runs
    Choose Campaign > Monitoring and use the All monitored runs page to view the status of all active flowcharts and suspend, resume, or stop flowchart runs.
  - Dimension hierarchy concepts
    A dimension hierarchy is a data construct that groups data into bins based on value ranges. Dimension hierarchies are the basis for a variety of reports.
  - Triggers administration
    Unica Campaign allows you to define inbound and outbound triggers that can be used in all flowcharts in a partition.
  - Unica Campaign log files
    Unica Campaign records information in several different log files.
    - Unica Campaign log file names and locations
      Log files record information about the Unica Campaign web application, listeners, utilities, flowcharts, and operations.
    - Flowchart logs
      Each flowchart can write to its own log file whenever the flowchart is edited or run. Flowchart log files are useful for analyzing flowchart performance and database interactions.
    - The Unica Campaign web application log
      The web application log file (campaignweb.log) records events that are generated by the Unica Campaign web application.
    - The Unica Campaign and Unica Deliver ETL log file
      The ETL.log file records events generated by the ETL process that coordinates IBM eMessage offer integration with Unica Campaign. The default file location is Campaign_home/logs/ETL.log
    - To configure logging in log4j
      The Unica Campaign web application and the IBM eMessage ETL process use the Apache log4j utility for logging configuration, debugging, and error information. Apache log4j is an open source Java��-based logging utility.
    - Viewing and configuring Unica Campaign listener and master listener logging
      The listener allows clients such as the Unica Campaign web application to connect to back-end analytical server processes. Each listener records events in its own log file. Additionally, if you have a clustered configuration, there is a master listener log file.
    - The Unica Campaign Server Manager log
      The Unica Campaign Server Manager log file (unica_svradm.log) is generated if an error occurs when running the unica_svradm utility.
    - The Unica Campaign session utility log
      The Unica Campaign session utility log file is generated if an error occurs when running the unica_acsesutil utility.
    - The sessions log
      The ac_sess.log file records information about server connections when flowcharts are opened.
    - The web connections log
      The ac_web.log file records information about the user's connections to the Unica Campaign system database.
    - The cleanup utility log
      The cleanup utility log file is generated if an error occurs when running the unica_acclean utility.
    - Windows event logs
      When Unica Campaign is installed on Microsoft�� Windows��, you can optionally log events to the Windows event log for troubleshooting purposes.
  - About codes in Unica Campaign
    Each campaign, cell, offer, and treatment in Unica Campaign has an identifying code that is generated by code generators, and conforms to a specified format.
  - Accessing the Advanced settings
    When a flowchart is open for editing, administrators can choose the Advanced settings option on the Admin menu to make administrative changes that affect only the current flowchart.
  - Unica Campaign integration with other HCL products
    Unica Campaign optionally integrates with a number of other products.
  - Unica Campaign listeners
    The listener is a key component of Unica Campaign. It provides an interface between front-end clients and back-end analytical server processes.
  - Unica Campaign utilities
    Administrators use the Unica Campaign utilities to manage listeners, sessions, and flowcharts, and perform other important administrative tasks.
  - Configuring the ACOOptAdmin tool
    Configure the ACOOptAdmin tool to run Unica Optimize sessions from the command line.
  - Non-ASCII data in Unica Campaign
    Unica Campaign supports the use of localized data and non-United States locales, including multiple user-preferred locales within the same installation of the application.
  - Configuration properties for Unica Campaign
    The configuration properties for Unica Campaign are located at Settings > Configuration.
  - About special characters
    Some special characters are not supported in any Unica Campaign object names. In addition, some objects have specific naming restrictions.
  - Introduction to character encodings
    This section provides information on character encodings and language-sensitive database considerations, and lists the encodings supported by Unica Campaign.
  - About Unica Campaign Error Codes
    Unica Campaign notifies users of error events when they occur with error messages that consist of a code number and error text.
- System Tables
  The Unica Campaign System Tables document is intended to help you understand the Unica Campaign data model for integration purposes.

Windows�� event logs

When Unica Campaign is installed on Microsoft�� Windows��, you can optionally log events to the Windows�� event log for troubleshooting purposes.

Attention: Windows�� Event logging can cause issues with flowchart runs. Avoid enabling this feature unless advised by Technical Support.

Windows�� event logging of listener events is controlled by the configuration properties at Unica Campaign|unicaACListener.

Windows�� event logging of flowchart events is controlled by the configuration properties at Unica Campaign|partitions|partition[n]|server|logging.

To adjust these properties, you must have Administer configuration page permission in Unica Platform.

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Windows��� event logs

Windows�� event logs