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Administrator Guides
Administrator Guide
The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
Non-ASCII data in Unica Campaign
Unica Campaign supports the use of localized data and non-United States locales, including multiple user-preferred locales within the same installation of the application.
Configuring Unica Campaign for a non-ASCII language or a non-US locale
Several steps need to be performed in a specific order to correctly configure Unica Campaign.
Set encoding parameters for the web application server (WebSphere only)
This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.

Administrator Guides
- Administrator Guide
  The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Unica Campaign administration overview
    The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Security in Unica Campaign
    Security policies control user access to the objects and features in Unica Campaign.
  - Database table administration
    Unica Campaign administrators must perform initial one-time tasks and routine administration tasks that pertain to database tables.
  - Customizing campaigns
    Administrators can customize campaigns by using custom campaign attributes, initiatives, and products.
  - Offer template concepts
    Before administrators perform offer template management tasks, there are several important concepts to understand.
  - About audience level administration
    Unica Campaign is delivered with a single audience level called Customer. You can define any additional audience levels that you need. Audience levels let flowchart designers target specific groups, such as Households, in marketing campaigns.
  - Before you begin working with contact history
    Contact history is stored in the Unica Campaign system database in separate tables by audience level. Therefore, you need to set up audience levels before you begin working with contact history.
  - Response history administration
    Before you begin working with response history, you should read the audience level administration topics and set up required audience levels.
  - Monitoring and controlling flowchart runs
    Choose Campaign > Monitoring and use the All monitored runs page to view the status of all active flowcharts and suspend, resume, or stop flowchart runs.
  - Dimension hierarchy concepts
    A dimension hierarchy is a data construct that groups data into bins based on value ranges. Dimension hierarchies are the basis for a variety of reports.
  - Triggers administration
    Unica Campaign allows you to define inbound and outbound triggers that can be used in all flowcharts in a partition.
  - Unica Campaign log files
    Unica Campaign records information in several different log files.
  - About codes in Unica Campaign
    Each campaign, cell, offer, and treatment in Unica Campaign has an identifying code that is generated by code generators, and conforms to a specified format.
  - Accessing the Advanced settings
    When a flowchart is open for editing, administrators can choose the Advanced settings option on the Admin menu to make administrative changes that affect only the current flowchart.
  - Unica Campaign integration with other HCL products
    Unica Campaign optionally integrates with a number of other products.
  - Unica Campaign listeners
    The listener is a key component of Unica Campaign. It provides an interface between front-end clients and back-end analytical server processes.
  - Unica Campaign utilities
    Administrators use the Unica Campaign utilities to manage listeners, sessions, and flowcharts, and perform other important administrative tasks.
  - Configuring the ACOOptAdmin tool
    Configure the ACOOptAdmin tool to run Unica Optimize sessions from the command line.
  - Non-ASCII data in Unica Campaign
    Unica Campaign supports the use of localized data and non-United States locales, including multiple user-preferred locales within the same installation of the application.
    - About using non-ASCII data or non-US locales
      Before you perform any of the configuration procedures, you should understand the basic concepts as they apply to data and locale configuration in your Unica application.
    - Configuring Unica Campaign for a non-ASCII language or a non-US locale
      Several steps need to be performed in a specific order to correctly configure Unica Campaign.
      - Set the operating system language and regional settings
        This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.
      - Set encoding parameters for the web application server (WebSphere only)
        This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.
      - Set Unica Campaign language and locale property values
        This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.
      - Un-map and re-map system tables
        This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.
      - Test your database and server configurations
        Before you start creating campaigns or other objects, you must ensure that your database and server settings are correctly configured. This is also a required step when configuring Unica Campaign to use a non-ASCII language or a non-US locale.
    - Configuring Unica Campaign for multiple locales
    - Configuring for multiple locales on MariaDB
  - Configuration properties for Unica Campaign
    The configuration properties for Unica Campaign are located at Settings > Configuration.
  - About special characters
    Some special characters are not supported in any Unica Campaign object names. In addition, some objects have specific naming restrictions.
  - Introduction to character encodings
    This section provides information on character encodings and language-sensitive database considerations, and lists the encodings supported by Unica Campaign.
  - About Unica Campaign Error Codes
    Unica Campaign notifies users of error events when they occur with error messages that consist of a code number and error text.
- System Tables
  The Unica Campaign System Tables document is intended to help you understand the Unica Campaign data model for integration purposes.

Set encoding parameters for the web application server (WebSphere�� only)

This is one of the required steps when configuring Unica Campaign to use a non-ASCII language or a non-US locale.

About this task

For WebSphere�� only, if you are using Unica Campaign with a non-ASCII encoding, you must set -Dclient.encoding.override=UTF-8 as a JVM argument to ensure that the application server uses UCS Transformation Format for encoding.

For detailed instructions, see the IBM�� WebSphere�� documentation.

What to do next

The next step is to set Unica Campaign language and locale property values.

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