SMS: Creating and sending SMS text messages

Follow these steps to use HCL Campaign to send SMS text messages from IBM Engage.

Before you begin

SMS mobile messaging must be enabled for your organization. See Enabling SMS mobile messaging.
You must meet legal requirements and restrictions before you contact customers with SMS messages. See Requirements for sending SMS messages.

Use IBM Engage to prepare the SMS text message.

For documentation, see http://www.ibm.com/support/knowledgecenter/SSTSRG/SMS_-_Silverpop_Mobile_Messaging.html?lang=en
Follow these guidelines:
- Give the SMS template a name that is meaningful to the campaign that it belongs to, so you can easily identify it in both applications.
- For Contact Source, select Database, Contact List, or Query.
- For Template Location, select Shared. Only shared templates will be available in Campaign.
- After saving the template, be sure to preview it for testing.
Use HCL Campaign to create a campaign and add a flowchart to it.

For documentation, see the HCL Campaign User's Guide: http://help.hcltechsw.com/
Configure the SMS process in the HCL Campaign flowchart.

See SMS: Configuring the SMS process in a Campaign flowchart.
Do a test run in HCL Campaign.

See SMS: Doing a test run.
Do a production run in HCL Campaign.

See SMS: Doing a production run.
Perform response tracking.

See SMS: Response tracking.