PMR command details
Always use the IBM Traveler PMR command when collecting and uploading information from a IBM Traveler server. It will collect everything needed to troubleshoot the majority of issues. Below is a description of the command, some examples, and information on what to do if outgoing SFTP is not allowed on your IBM Traveler server.
For help on the command, run tell the command traveler
pmr help
.
tell traveler [-s <server>] PMR <number> [<files>]
Where -s <server>
is an optional flag to specify the server you wish to run
the command against. Use -s *
to run on all IBM Traveler servers in the HA
environment.
Where <number>
is the PMR number. This number
is five numeric characters, followed by three alphanumeric, followed
by three more numeric, where the separators can be commas or periods.
Where [files]
is an optional space separated list
of files to be uploaded. If [files]
is omitted, a systemdump
and
log collect will be performed to create a new file that will then
be uploaded. Files can be base file names in the logs directory or
fully qualified file names in any directory. If the name includes
a space, you must use \"
(not just "
)
around the name.
tell traveler pmr 12345,ABC,000
tell traveler -s "server/domain" pmr 12345,ABC,000
tell traveler -s * pmr 12345,ABC,000
tell traveler pmr 12345,ABC,000 C:\temp\out.txt "C:\Program Files\Domino\notes.ini"
<Domino data root>/traveler/util
.- For Windows™ operating systems:
travelerUtil.cmd pmr <pmr_number> [<files>]
- For Linux™ operating systems (must be root user):
./travelerUtil pmr <pmr_number> [<files>]
- For IBM i operating systems (QShell):
./travelerUtil PMR <pmr_number>
-s
parameter is not available when running from the command
line.If your environment does not allow outgoing FTP, you should still
run the PMR command, but you will have to manually upload the zip
file(s) created by the PMR command. One zip file will be created on
each server the command is run on. The file will be created in the /IBM_TECHNICAL_SUPPORT/traveler/logs
directory
and will be named something like datetime_traveler_serverx2Fdomain.zip
.
For example: 20121106_214056_traveler_myserverx2Fmydomain.zip
.
Use the appropriate upload site for your location to upload the zip
file.
Location | Standard FTP (Port 21) | FTPS (Port 21) | SFTP (Port 22) | HTTPS - Max 200MB |
---|---|---|---|---|
Americas | testcase.boulder.ibm.com | testcase.boulder.ibm.com | testcase.boulder.ibm.com | https://testcase.boulder.ibm.com |
Europe | ftp.ecurep.ibm.com | ftp.ecurep.ibm.com | sftp.ecurep.ibm.com | https://www.secure.ecurep.ibm.com/app/uploadd |
Asia Pacific | ftp.ap.ecurep.ibm.com | ftp.ap.ecurep.ibm.com | Use Europe upload site | Use Europe upload site |
NTS_PMRUPLOAD_*
for information on how to change the upload method (protocol and
port).