Welcome
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Gathering log files for support
This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.

HCL Traveler 14.5.1 documentation
Welcome to the HCL Traveler 14.5.1 documentation. Here you can find information on how to install and configure a Traveler server and to use the clients supported by the server including HCL Verse mobile clients. This documentation applies to Traveler 14.5.1.
New server features
HCL Traveler 14.5.1 provides the following new server features and enhancements for administrators.
What's new in Verse on Android?
The following features are new in Verse 14.5.x on Android:
Administering HCL Traveler
Information on planning, installing, configuring, and administering HCL Traveler.
Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for HCL Traveler by device type.
- Gathering log files for support
  This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
  - Startup or configuration problems
    Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
  - User connectivity and password problems
    Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
  - User synchronization problems
    Perform the following procedure to generate a set of logs for troubleshooting a user sync problem. These problems include missing, corrupt or incomplete mail, calendar, contacts, and so on.
  - Server performance problems
    Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
  - Server crash problems
    Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
  - Device logging
    Use this information to enable tracing on the device, reproduce a problem, and submit a Traveler Problem Report (TPR) to the HCL Traveler server. The system administrator can then notify HCL Support that a TPR has been submitted.
  - Support command details
    Always use the HCL Traveler Support command when collecting and uploading information from a HCL Traveler server. It will collect everything needed to troubleshoot the majority of issues.
- More information and requesting HCL support
  This topic contains links to HCL Traveler information, resources, and support.
HCL Traveler Companion FAQs
HCL Traveler for Microsoft Outlook

Gathering log files for support

This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.

Logs will potentially contain sensitive information such as server names, IP addresses, email addresses, usernames, etc. The administrator can review the log data from the HCL Traveler server before providing it to HCL Support. For more information on HCL’s commitment to customer data security and privacy, please see HCLSoftware Trust Center.