Welcome
Administering HCL Traveler
Information on planning, installing, configuring, and administering HCL Traveler.
Configuring HCL Traveler server
The HCL Traveler configuration settings are part of the Domino® server document. The first time that the HCL Traveler server is started, it performs any necessary configurations. You might want to perform additional configurations beyond the basics. The following topics describe additional configuration options.
Setting auto sync options
You can use auto sync options to maximize the battery life of mobile devices.
Using FCM mode for auto sync
You can set HCL Traveler on Android to use FCM (Firebase Cloud Messaging) mode for auto sync, which can increase battery life.

HCL Traveler 14.5 documentation
Welcome to the HCL Traveler 14.5 documentation. Here you can find information on how to install and configure a Traveler server and to use the clients supported by the server including HCL Verse mobile clients. This documentation applies to Traveler 14.5.
New server features
HCL Traveler 14.5.0 provides the following new server features and enhancements for administrators.
What's new in Verse on Android?
The following features are new in Verse 14.5 on Android:
What's new in Verse for iOS?
The following features are new in Verse 14.5.x for iOS:
Administering HCL Traveler
Information on planning, installing, configuring, and administering HCL Traveler.
- Planning for installation and configuration
  There are many installation and configuration considerations you should review before installing the HCL Traveler server.
- Installing the HCL Traveler server
  The following topics describe options for installing and uninstalling the server:
- Configuring HCL Traveler server
  The HCL Traveler configuration settings are part of the Domino® server document. The first time that the HCL Traveler server is started, it performs any necessary configurations. You might want to perform additional configurations beyond the basics. The following topics describe additional configuration options.
  - Configuring HCL Traveler on Docker
    This topic describes Traveler specific configuration items for Docker.
  - HCL Traveler server settings
    You can configure a variety of HCL Traveler server settings, including server document settings and notes.ini settings.
  - HTTP
    All communication between HCL Traveler-supported clients and the Traveler server use the HTTP protocol. On the Domino server where HCL Traveler is deployed, this http-based communication is handled by the Domino Web server.
  - Setting the external server URL
    There are times when a device needs to connect to a link sent by the server. For example, downloading client files, web page URLs, and Apple encrypted mail retrieval. To make sure that the server sends an appropriate link that the device can use, you must first set the External Server URL field on the HCL Traveler tab in the Server document.
  - Configuring the server for Certificate Based Authentication with Android devices
    There are several reasons why companies may wish their users to authenticate using a client certificate. Admins can easily issue and revoke certificates using MDM solutions. There is no need for users to remember or provide credentials. And there is additional security with two factor authentication using the certificate.
  - Mobile client support for SAML authentication
    HCL Verse mobile clients now support federated-identity authentication using Security Assertion Markup Language (SAML). This allows mobile users to authenticate to a customer’s identity provider prior to accessing the HCL Traveler services.
  - Mobile client support for TOTP authentication
    HCL Domino 12.0.0 introduces support for requiring a Time-based One-Time Password (TOTP), which is in addition to their user names and passwords for http authentication. For more information, see Time-based One-Time Password (TOTP) authentication. The HCL Verse Mobile clients, starting with the 12.0.0 versions, support the Traveler server endpoint configured for TOTP authentication.
  - Configuring the HCL Traveler High Availability Pool
    Configuring HCL Traveler to use a High Availability Pool requires special configuration steps.
  - Configuring the HCL Traveler server for Microsoft Outlook
    For information on how to configure the Traveler server for Microsoft Outlook, see the steps in Configuring Traveler for use with Outlook in the HTMO documentation.
  - Setting auto sync options
    You can use auto sync options to maximize the battery life of mobile devices.
    - Configuring scheduled sync
      One method for conserving battery life on mobile devices is to reduce the amount of time that they stay connected to the HCL Traveler server. You can also reduce the frequency which the device syncs with the server. These features are possible using scheduled sync.
    - Using SMS mode for auto sync (deprecated)
      You can set HCL Traveler to use SMS (Short Message Service) mode for auto sync, which can increase battery life. This topic applies to only HCL Verse for Android devices.
    - Using APNS mode for auto sync
      For the HCL Verse and HCL To Do apps, you can set the applications to be pushed notifications from the HCL Traveler server utilizing APNS (Apple Push Notification Service).
    - Using FCM mode for auto sync
      You can set HCL Traveler on Android to use FCM (Firebase Cloud Messaging) mode for auto sync, which can increase battery life.
    - Setting the heartbeat algorithm maximum interval
      Normally, it is not necessary to modify the maximum interval. However, if you know the network timeout values specific to your environment, then some efficiency may be gained by customizing it.
  - Tuning performance of the server
    This topic describes memory, thread, logging and other considerations for the performance of the HCL Traveler server.
  - Configuring ports for a partition
    HCL Traveler supports running on multiple Domino® partition servers on the same physical machine. The server must be configured to avoid port conflicts among the partition instances.
  - Converting Notes® document links to web links
    When a Rich Text document (for example, an email composed in the Notes client) is synced by HCL Traveler to a mobile device, its body is converted from Rich Text to HTML. If the document contains a link to an Application, View, or Document, the HTML reference created by the conversion process is a relative URL which is missing the protocol, hostname, and port number needed by the mobile device to access the linked object.
  - Customizing the device configuration process for Apple
    There is no additional client code that must be installed on an Apple device for it to connect to an HCL Traveler server. However, you must configure the Microsoft™ Exchange account on the device so that it can use Exchange ActiveSync to connect to the HCL Traveler server. Apple devices can be configured either manually or by using profiles. This topic also describes how to customize profiles (also known as .mobileconfig files) to work in your environment.
  - Customizing the generated email for encrypted or private mail
    To enforce security settings, some emails only sync to HCL clients. This includes Notes-encrypted mails and mails marked as private (prevent copy). For any third party client (for example, the iOS Mail app), Traveler syncs a placeholder email indicating that the mail can be viewed with another client.
  - Name lookup
    For HCL Traveler to function properly, it must be able to lookup user information. Depending on the type of lookup, a variety factors can change, including where the lookup is performed, what parameters are used on the lookup, and how long the results are cached.
  - Configuring corporate look up for devices
    The corporate look up feature of HCL Traveler allows mobile users to search for and find information about other users in the Domino® directory. It also allows them to find information using remote directories if directory assistance is configured. This is useful when a user must contact another person in the organization who is not in the user's local contact store.
  - Configuring and using out of office replies
    The out of office service can be managed from your Apple, Android, BlackBerry 10, or Windows™ Phone device.
  - HCL Traveler Companion security settings
    There are security settings available that control how Companion connects to the HCL Traveler server and how attachments in encrypted mails can be used on the mobile device.
- Administering HCL Traveler
  The HCL Traveler server component functions as a Domino® server add-in task and responds to Domino server console commands. Topics in this section describe common administrative tasks for administering a HCL Traveler server.
Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
HCL Traveler Companion FAQs
HCL Traveler for Microsoft Outlook

Using FCM mode for auto sync

You can set HCL Traveler on Android to use FCM (Firebase Cloud Messaging) mode for auto sync, which can increase battery life.

By default, HCL Traveler maintains an HTTPS connection between a device and server that allows both to stay in sync with each other. Depending on several factors (such as network provider, Network Address Translation (NAT) timeouts, and device characteristics), maintaining this connection can burden the battery of the device. Using FCM mode for auto sync can decrease the burden on the battery and increase the amount of time between battery recharges compared to using HTTPS.

Using FCM can greatly improve the battery life of Android devices using Verse, as Verse no longer needs to stay constantly connected through HTTPS to the HCL Traveler server for push notifications. If you currently use the HTTPS option for the Real-time sync type, then the existing Verse for Android application automatically starts using FCM once it detects that the server supports this capability and the device is logged into a Google account.

To enable FCM mode for auto sync on the Android device:

On the device, go into the HCL Traveler settings and select Auto Sync.
From the real-time option, select Firebase Cloud Messaging.

After following these steps, HCL Traveler stops maintaining a constant connection to the server. It also starts using FCM to notify the device of server-side changes. These FCM messages are received and handled silently by HCL Traveler on the device.

FCM is enabled on the server by default, but it can be configured as needed using the settings described in Notes.ini settings and Push messaging through a proxy.

FCM message contents

FCM messages only contain applications that need to be synced or security operations that need to be performed. There are no user names or contents (mail, calendar, contacts, journal or ToDos) contained in the message. FCM messages only trigger the device to perform a sync for the given applications or take the appropriate security actions, at which point the device receives the relevant sensitive information, such as user names and data contents.