Managing mail on Apple devices

Apple devices handle the retrieval and display of mail in a way unique to other Exchange ActiveSync devices. In particular, they first request a truncated, plain text version of the mail. Then, depending on network conditions and the size of the message (including attachments), they request the rich text, full version of the mail. If the mail is too large or network conditions do not allow for the rich text version, the plain, truncated text version remains on the device until the user explicitly requests the full version of the message. This process is controlled by the device and not by the HCL Traveler server.