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Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Troubleshooting tips
This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
HTMO Troubleshooting tips
See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).

Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
  - Apple troubleshooting
    This section contains troubleshooting tips for Apple device users.
  - Android troubleshooting
    This section contains troubleshooting tips for Android users.
  - BlackBerry 10 troubleshooting
    This section contains troubleshooting tips for BlackBerry 10 device users.
  - Windows™ Phone troubleshooting
    This section contains troubleshooting tips for Windows™ Phone device users.
  - Windows™ tablet troubleshooting
    This section contains troubleshooting tips for Windows™ tablet device users.
  - Server troubleshooting
    This section contains troubleshooting tips for the HCL Traveler server.
  - HTMO Troubleshooting tips
    See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).
    - Troubleshooting installation or configuration
      Use these tips to troubleshoot installation or configuration issues.
    - Troubleshooting connectivity or synchronization issues
      Use these tips to troubleshoot connectivity or synchronization issues.
    - Troubleshooting startup issues, display issues, or crashes
      Startup issues, display issues, or crashes are often caused by an incompatible video configuration.
    - Troubleshooting calendar problems
      Use these tips to troubleshoot calendar problems.
    - Troubleshooting mail attachments
      See these tips for troubleshooting issues with mail attachments.
    - Troubleshooting other problems
      Use these tips to troubleshoot miscellaneous problems not covered in other topics.
    - Importing the server certificate
      If you can't connect to your mail using HCL Traveler for Microsoft™ Outlook, and you get certificate errors when you use Microsoft Internet Explorer to connect to HCL iNotes®, use this procedure to import the server certificate to resolve the problem.
    - Troubleshooting common user issues (administrators)
      This topic describes troubleshooting tips, and offers solutions as available.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for HCL Traveler by device type.
- Gathering log files for support
  This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
- More information and requesting HCL support
  This topic contains links to HCL Traveler information, resources, and support.

HTMO Troubleshooting tips

See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).