Startup or configuration problems

Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.

1. Enable Domino® console logging by adding these parameters to the notes.ini file:

   Log_Console=1
   Debug_ThreadID=1

2. Reproduce the problem by editing the notes.ini file and removing Traveler from the ServerTasks list. Then restart Domino® and issue the following command:

   Load Traveler - debug

3. If the HCL Traveler server is able to start, run the Support command from the Domino® console:

   tell traveler support <number>

   Where <number> is a properly formatted case number. This will perform a systemdump of all log files, collect them in one zipped file, and automatically upload (FTP) the output from the log collect to HCL Support under the designated case number.

4. If the HCL Traveler server will not start, run the support command from a command utility window from the directory <Domino data root>/traveler/util.

   For Windows™ operating systems: travelerUtil.cmd support <number>.

   For Linux™ or AIX operating systems (must be root user): ./travelerUtil support <number>.

   For IBM i operating systems (QShell): ./travelerUtil support <number>.

5. If desired, remove the notes.ini parameter added in step one to disable console logging.