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HCL Sametime®Administration Guide 12
  • HCL Sametime® Administration Guide 12
  1. Home
  2. HCL Sametime® Administration Guide 12
  3. Troubleshooting

    This section provides information on troubleshooting and supporting Sametime environments.

  • HCL Sametime® Administration Guide 12
    • Accessibility features for Sametime

      Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. HCL® strives to provide products with usable access for everyone.

    • New features in Sametime 12

      The current version of HCL Sametime and HCL Sametime Premium includes new features and enhancements.

    • Planning

      This section describes the system requirements and server configurations needed for HCL Sametime and HCL Sametime Premium.

    • Installing

      This section provides information on installing and configuring the servers for HCL Sametime and HCL Sametime Premium.

    • Configuring

      This section provides information on configuring the HCL Sametime server.

    • Securing

      This section provides information on securing your HCL Sametime environments.

    • Administering

      This section provides information on administering on Sametime environments.

    • Troubleshooting

      This section provides information on troubleshooting and supporting Sametime environments.

      • Working with HCL support

        HCL support is available to provide technical assistance with obtaining a solution to problems with Sametime.

      • Troubleshooting Sametime on Docker

      • Troubleshooting Sametime on Kubernetes

      • Resolving problems with business cards

        If business cards are not displaying user information as expected, first check the server configuration, then the client, and finally, the business cards themselves.

      • Enabling Community trace in Kubernetes
    • Uninstalling Sametime

      In the event that Sametime must be uninstalled, follow these steps to uninstall the Community, Proxy, and Meetings servers.

    • Migrating and Upgrading

      This section provides information on migrating data from an earlier release to Sametime 12.

    • Notices

Troubleshooting

This section provides information on troubleshooting and supporting Sametime environments.

About this task

  • HCL Customer Support
  • Sametime community forum
  • Working with HCL support
    HCL support is available to provide technical assistance with obtaining a solution to problems with Sametime.
  • Troubleshooting Sametime on Docker
  • Troubleshooting Sametime on Kubernetes
  • Resolving problems with business cards
    If business cards are not displaying user information as expected, first check the server configuration, then the client, and finally, the business cards themselves.
  • Enabling Community trace in Kubernetes

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