How do I save chats and view my chat history?

If this feature is available to you, you can automatically save all your text chats, making them available for viewing in your chat history. Your chat history includes chat transcripts, files, and web addresses (URLs or links) sent to and received from your chat partners for all automatically saved chats. Chats that you are prompted to save or chats that you manually save to your computer are not included.

Before you begin

Your system administrator determines which chat saving features are available to you.

About this task

Follow this procedure to automatically save chat transcripts so that you can view them in your chat history.

Procedure

  1. Open chat history preferences.
    Table 1. Options
    If you are using: Do this:

    HCL Sametime® Connect

    Click Actions and preferences > Preferences. Then, click Chat History in the navigator.

    HCL Notes®

    Click Actions and preferences > Preferences. Then, expand the Sametime section in the navigator and click Chat History.
  2. Under Saving chat transcripts, for the Do you want to save chats field, select Automatically save chats.
  3. If you are using Notes®, select whether to save to your mail file or to a local file.
  4. Complete the remaining fields.
  5. Click Apply.
  6. Click OK.

Results

To view and work with the chat history of your automatically saved chats, do one of the following actions, depending on the client you are using.

Table 2. Options
If you are using: Do this:

HCL Sametime® Connect

In either your contact list or an open chat window, click Actions and preferences > Chat History.

HCL Notes®

  • If you are saving locally to a file, in either your contact list or chat window, click Actions and preferences > Chat History.
  • If you are saving to your Notes® mail file, in Notes®, click Chat History in the navigator.

Now, search for the chat history you want.

  • Show the chat history for all chats, multi-person chats, or for individual contacts.
  • In the chat history viewer, click Actions and preferences > View and select to sort the list By date or By person.
  • Search the chat transcripts for keywords or specific contacts.
  • In the view for a specific contact, click the Files and Links tab to see a list of files and web addresses (links or URLs) sent to you by that chat partner. Double-click the entry to open the file or go to the link.
Note: At every login, the chat window pops up with chat transcripts of previous chats or group chats that were not closed during the last login. The chat history displays last 100 messages for every chat.