Why are some icons in the user interface disabled?

You might notice that some icons in the user interface, for example, some of those in the action bar at the beginning of your contact list or in the chat window, are disabled and you cannot click them.

Why might icons be disabled?

• If your chat partner is using an older client, some features might not be available to them. In this case, the icons for these features are disabled in your chat window.
• If you have more than one Sametime® server community and you select contacts from different server communities to perform collaborative activities, such as chatting with multiple chat partners, icons for these activities are disabled. Participants in such activities must be from the same server community.
• If your system administrator has turned off certain policies, so that some features are not available to you, the icons for these features are disabled.