Troubleshooting: Rational® Quality Manager
You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.
Problem | Resolution |
---|---|
HCL OneTest™ API Agent 9.0 after configuring as a Rational® Quality Manager adapter to use TLSv1.2 does not connect to enable remote test execution. | Install HCL OneTest™ API 9.1.0 or later. Otherwise, for 9.0 add the following Java™ parameter:
For HCL OneTest™ API, add it to For HCL OneTest™ API Agent, add it to the Library Manager JVM arguments. Note: To see what protocol is used by the Agent when connecting to
Rational® Quality
Manager, add the following Java™
parameter to
RQMAgent.ini and
Agent.ini .
|
After you execute tests or suites from Rational® Quality Manager, and click Test Results on RTCP (Click Here) from the Test Case or Test Suite Results window, a dialog opens prompting you to enter a database name. This dialog shows because you did not configure a project results database to use and so the connection to the database fails. | You must configure the project results database and publish the results database connection details from the HCL OneTest™ API project that contains the tests and suites to HCL® Quality Server. For more information, see Working with HCL OneTest API resources in Rational Quality Manager. |
When HCL OneTest™ API Agent is using an Asian locale, results from executing HCL OneTest™ API tests and suites in Rational® Quality Manager do not show in an Asian language. | Change the Asian locale to an English locale by using
one of the following ways:
Export the HCL OneTest™ API tests and suites again and execute them from Rational® Quality Manager. The results show in English in Rational® Quality Manager. |